Customer Success & Relations Specialist

4147 Evonik Industries de Mexico S.A. de C.V._4147; Ciudad de México; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Evonik is seeking a customer service professional in Mexico City to provide quality service to customers, identify opportunities for new business or retention, and resolve inquiries. The role involves handling cases, complex queries, and maintaining accurate CRM data while building strong customer relationships.

The position emphasizes effective communication, coordination with teams, and delivering reliable support to ensure customer satisfaction and business growth.

Formación

• High School / FE College (2 A Levels)
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas

Responsabilidades

• Provide a quality service to customers while identifying opportunities to secure new business or support retention.
• Processing cases, dealing with complex queries and investigating and resolving customer problems.
• Make calls to allocated customers to develop new relationships.
• Act as a first point of contact for resolving customer queries and complaints.
• Interview the customer to clarify requirements and collect client information.
• Schedule follow-up actions and enter data into the CRM.

Conocimientos

Verbal communication

Office software

Educación

High school / FE college

Herramientas

Microsoft Office

Descripción del empleo

Evonik is seeking a customer service professional in Mexico City to provide quality service to customers, identify opportunities for new business or retention, and resolve inquiries. The role involves handling cases, complex queries, and maintaining accurate CRM data while building strong customer relationships.

The position emphasizes effective communication, coordination with teams, and delivering reliable support to ensure customer satisfaction and business growth.