Client Success & Relationship Specialist

Evonik; Torreón; Presencial; MXN 134.000 - 234.000; Jornada completa

Descripción de la vacante

Evonik Industries de Mexico S.A. de C.V. seeks a customer service professional to deliver high-quality service, handle inquiries, and build long-term relationships with assigned Torreón customers.

You will be the first point of contact for resolutions and will document conversations in the CRM to support retention and growth. The role requires clear communication, accurate data entry, and collaboration with sales to align on customer needs and company procedures.

Formación

• Proven ability to provide quality customer service.
• Ability to develop new relationships with customers.
• Strong verbal communication and problem-solving skills.

Responsabilidades

• Provide a quality service to customers and identify opportunities for new business or retention.
• Make calls to allocated customers to develop relationships and resolve queries.
• Interview customers to clarify requirements and collect feedback for CRM records.
• Enter interactions into the CRM and plan follow-ups to ensure data quality.

Conocimientos

Customer service

Relationship building

Verbal communication

CRM

Office applications

Educación

High School diploma (2 A Levels)

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Evonik Industries de Mexico S.A. de C.V. seeks a customer service professional to deliver high-quality service, handle inquiries, and build long-term relationships with assigned Torreón customers.

You will be the first point of contact for resolutions and will document conversations in the CRM to support retention and growth. The role requires clear communication, accurate data entry, and collaboration with sales to align on customer needs and company procedures.