Imports & Customer Relations Specialist

Evonik

Torreón

Presencial

MXN 180.000 - 300.000

Jornada completa

hace 39 horas

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Descripción de la vacante

Evonik Mexico is seeking a customer service professional to provide high-quality service, build relationships with customers, and act as the initial point of contact for inquiries and issues. The role involves interviewing customers to clarify needs, following multi-step scripts, and ensuring data quality for retention and growth.

The candidate will manage follow-up actions, schedule work, and prepare reports using Microsoft Office.

Formación

Requires high school diploma or equivalent.
Excellent verbal communication and problem-solving skills.
Ability to follow guidance and develop action plans.
Comfort with data entry and reporting.

Responsabilidades

Provide a quality service to customers while identifying opportunities to secure new business or support retention.
Make calls to allocated customers to develop new relationships and be the first contact for queries and complaints.
Interview customers following a multi-level sales script to clarify requirements and collect client info.
Schedule follow-up actions and enter data into the CRM to support retention and business development.
Design monthly schedule and, if needed, assign work to others to speed up office workflow.
Prepare moderately complex documents using MS Office and summarize data for reports.