Global Imports & Customer Success Coordinator

4147 Evonik Industries de Mexico S.A. de C.V._4147; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Evonik invites you to join a global science-driven team in Mexico City. You will provide frontline customer service, process orders, and build strong relationships with clients while supporting retention and growth initiatives.

You will work with cross-functional teams, manage data entry, and prepare reports using standard office software. The role offers growth opportunities and exposure to dynamic business processes within a leading specialty chemicals company.

Qualifications

• High School / FE College (2 A Levels).
• Experience with straightforward procedures or systems.
• Clear verbal communication and ability to guide others.

Responsibilities

• Provide a quality service to customers and identify opportunities for new business or retention.
• Handle complex queries, process cases and resolve problems.
• Make calls to allocated customers to develop relationships.
• Act as first point of contact for customer queries and complaints.
• Interview customers to clarify requirements using a multi-level sales script.
• Gather and summarize data for reports.
• Design monthly schedule and assign work to others when needed.
• Prepare moderately complex documents using MS Office.

Skills

Customer service

Verbal communication

Data entry

Team coordination

Education

High School diploma

Tools

Microsoft Office

CRM systems

Job description

Evonik invites you to join a global science-driven team in Mexico City. You will provide frontline customer service, process orders, and build strong relationships with clients while supporting retention and growth initiatives.

You will work with cross-functional teams, manage data entry, and prepare reports using standard office software. The role offers growth opportunities and exposure to dynamic business processes within a leading specialty chemicals company.