Order Experience Representative, II

Zebra Technologies Enterprise de México, S. de R.L. de C.V.; México; Híbrido; MXN 180.000 - 240.000; Tempo integral

Benefícios oferecidos por esta vaga

Hybrid work

Adaptable hours

Summer Flex Fridays

Focus Fridays

annual companywide well-being day

Resumo da vaga

Zebra Technologies Mexico City seeks a detail-oriented data entry specialist to manage new product/service contract orders, ensuring accuracy and coordinating with internal teams. The role serves as the primary contact for key accounts, handling complex orders and inquiries while contributing to departmental metrics and timely invoicing.

Join Zebra's collaborative team with hybrid work options, adaptable hours, and a culture that values care, curiosity, and impact across industries globally.

Qualificações

• High School diploma or equivalent.
• 1+ years of experience in data entry, order management, or a related field.
• Strong data entry with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.
• Intermediate skills in Microsoft Office (Word, Excel, Outlook).
• Strong analytical skills and intermediate problem-solving abilities.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Responsabilidades

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Conhecimentos

Data entry

Order management

English fluency

Time management

Teamwork

Attention to detail

Analytical skills

Problem solving

Communication skills

Microsoft Office

Formação

High School diploma or equivalent

Ferramentas

Microsoft Office

Descrição da vaga

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra.

What We're Looking For:

Responsibilities

• Drive the accurate entry of new product and/or service contract order data, ensuring data accuracy and process adherence.
• Serve as the primary contact for key accounts, managing complex contracts with variable billing or consolidation requirements.
• Achieve or exceed all departmental metrics through strong organization, prioritization skills, and personal responsibility.
• Provide timely price quotas and ensure proper recording and tracking of all assigned orders.
• Coordinate with internal departments to resolve inquiries regarding order status, invoicing, product availability, or quality issues.
• Collaborate with management and demonstrate strong teamwork to address and resolve complex issues.
• Uphold the OEX customer strategy, leading by example to deliver a positive customer experience.

Qualifications

• High School diploma or equivalent.
• 1+ years of experience in data entry, order management, or a related field.
• Strong data entry skills with high attention to detail and quality.
• Fluent in English (written and verbal).
• Solid professional work behaviors, including time management and teamwork.
• Intermediate level skills in Microsoft Office (Word, Excel, Outlook).
• Strong analytical skills and intermediate problem-solving abilities.
• Knowledge of service order policies and processes.
• Strong communication and customer service skills.

Benefits

Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including:

• hybrid work
• adaptable hours
• Summer Flex Fridays
• Focus Fridays
• an annual companywide well-being day to promote revitalization and success.

Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com. Zebra Better Every Day