Junior Network & Security Administrator — Hybrid/Remote

Support Services Group; Hermosillo; Híbrido; MXN 201.000 - 312.000; Jornada completa

Descripción de la vacante

Support Services Group in Hermosillo, Sonora, Mexico is seeking a Junior Network & Security Administrator to join our Network & Security team in a fast-paced BPO environment.

You will support the day-to-day operations of our global enterprise network, troubleshoot connectivity issues, assist with firewall and switching operations, and help maintain the security, stability, and reliability of our infrastructure.

Formación

• 1–2 years of experience in Network Administration or related field.
• Basic understanding of TCP/IP, DNS, DHCP, VLANs, and routing fundamentals.
• Familiarity with Palo Alto Networks firewalls and Cisco switches.
• Experience reading monitoring tools such as SolarWinds or similar platforms.

Responsabilidades

• Troubleshoot and resolve network incidents, including connectivity issues, performance degradation, and application access failures.
• Perform root-cause analysis and document findings for recurring incidents.
• Assist in maintaining stable and highly available network services across multiple global sites.
• Monitor network devices, applications, and infrastructure health using SolarWinds Observability Platform; respond to alerts and take corrective action.
• Assist with firewall management and configuration changes on Palo Alto firewalls and Cisco switches.
• Maintain accurate network diagrams, inventory records, and configuration documentation.

Conocimientos

1–2 years exp

TCP/IP

DNS

DHCP

VLANs

Routing

Monitoring concepts

Herramientas

Palo Alto Networks

Cisco

SolarWinds

Descripción del empleo

Support Services Group in Hermosillo, Sonora, Mexico is seeking a Junior Network & Security Administrator to join our Network & Security team in a fast-paced BPO environment.

You will support the day-to-day operations of our global enterprise network, troubleshoot connectivity issues, assist with firewall and switching operations, and help maintain the security, stability, and reliability of our infrastructure.