Hybrid Internship: Application Support Analyst

Thomson Reuters México; Ciudad de México; Híbrido; MXN 112.000 - 156.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid Work Model

Flex My Way

Career Development

Descripción de la vacante

Thomson Reuters U.S. Inc. seeks an Application Support Analyst Intern to gain hands-on experience in troubleshooting, incident resolution, and user support for critical applications.

You will collaborate with experienced analysts, document solutions, and participate in testing and knowledge-base improvements. Ideal candidates are pursuing a Bachelor's degree in CS/IT, with strong analytical skills, good communication, and the ability to work in a fast-paced, team-driven environment.

Formación

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira) is a plus.

Responsabilidades

• Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members.
• Monitor application performance and identify potential issues proactively.
• Document support procedures, solutions, and frequently asked questions for knowledge base improvement.
• Collaborate with development teams to understand application functionalities and upcoming changes.
• Participate in testing new application features and updates.
• Provide timely and effective communication to users regarding issue status and resolution.
• Contribute to the continuous improvement of support processes and tools.

Conocimientos

Analytical thinking

Problem solving

Written & verbal communication

Teamwork

Independent work

Fast-paced environment

Educación

Bachelor's degree in Computer Science or IT

Herramientas

ServiceNow

Jira

SQL

Descripción del empleo

Thomson Reuters U.S. Inc. seeks an Application Support Analyst Intern to gain hands-on experience in troubleshooting, incident resolution, and user support for critical applications.

You will collaborate with experienced analysts, document solutions, and participate in testing and knowledge-base improvements. Ideal candidates are pursuing a Bachelor's degree in CS/IT, with strong analytical skills, good communication, and the ability to work in a fast-paced, team-driven environment.