Application Support Analyst II (Hybrid) - Troubleshooting

BlackLine; Ciudad de México; Híbrido; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal vouchers

Private medical insurance

Dental and vision plans

Life insurance

Daily meals (in-office)

Descripción de la vacante

BlackLine is seeking an Application Support Analyst to handle customer inquiries, troubleshoot issues, and coordinate with technical staff to resolve software application problems. The role emphasizes data analysis, testing, documentation, and adherence to standard processes.

This hybrid position requires 2+ years in customer support, familiarity with financial software, and Web-based tech skills such as SQL, APIs, and ticketing systems.

Formación

• 2+ years in a customer support role.
• Familiarity with accounting, financial, or banking applications a plus.
• 2+ years of web-based applications experience (SQL, APIs, MS Office, ticketing systems).

Responsabilidades

• Coordinate with customers to determine requirements and solutions.
• Troubleshoot and resolve issues, escalate when needed.
• Analyze data to support projects and system requirements.
• Test, document, and maintain software applications.
• Provide hybrid support with in-office presence and remote work.

Herramientas

SQL queries

APIs

MS Office

Ticketing systems

Browser issues

Descripción del empleo

BlackLine is seeking an Application Support Analyst to handle customer inquiries, troubleshoot issues, and coordinate with technical staff to resolve software application problems. The role emphasizes data analysis, testing, documentation, and adherence to standard processes.

This hybrid position requires 2+ years in customer support, familiarity with financial software, and Web-based tech skills such as SQL, APIs, and ticketing systems.