Application Support Intern - Hybrid, Learn & Impact

Refinitiv; Ciudad de México; Híbrido; MXN 67.000 - 100.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible vacation

Mental Health Days off

Headspace app

Retirement savings

Tuition reimbursement

Employee incentive programs

Wellbeing resources

Descripción de la vacante

Thomson Reuters U.S. Inc. is seeking an Application Support Analyst Intern to help ensure smooth operation of critical applications. You will work with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting internal and external users.

The role offers a hybrid work model and opportunities to develop problem-solving and communication skills while contributing to knowledge base improvements and collaboration with development teams.

Formación

• Currently pursuing a Bachelor's degree in Computer Science, Information Technology, or a related field.

Responsabilidades

• Assist in troubleshooting and resolving application-related issues reported by users, escalating complex problems to senior team members.
• Monitor application performance and identify potential issues proactively.
• Document support procedures, solutions, and frequently asked questions for knowledge base improvement.
• Collaborate with development teams to understand application functionalities and upcoming changes.
• Participate in testing new application features and updates.
• Provide timely and effective communication to users regarding issue status and resolution.
• Contribute to the continuous improvement of support processes and tools.

Conocimientos

Analytical skills

Problem-solving

Verbal and written communication

Independent and team work

Ticketing familiarity

Educación

Bachelor's degree in Computer Science/Information Technology or related field

Herramientas

ServiceNow

Jira

Descripción del empleo

Thomson Reuters U.S. Inc. is seeking an Application Support Analyst Intern to help ensure smooth operation of critical applications. You will work with experienced analysts, gaining hands-on experience in troubleshooting, incident resolution, and supporting internal and external users.

The role offers a hybrid work model and opportunities to develop problem-solving and communication skills while contributing to knowledge base improvements and collaboration with development teams.