Hybrid Installation Operations Lead

Nielsen; Región Centro; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Nielsen is seeking a Manager, Installation in Mexico to lead the Technical Specialist team responsible for remote installations and ongoing maintenance of Nielsen panel homes. You will oversee logistics, schedules, and project timelines, ensuring accurate data delivery and strong panelist cooperation.

As the direct line manager, you will coach staff, monitor performance, and coordinate with cross-functional teams to keep operations efficient.

Formación

• Experience: 3 to 5 years of relevant professional experience.
• Leadership: Proven formal supervisory experience with the ability to manage team volume, quality, and timeliness.
• Education: Bachelor’s degree (4-year course) or equivalent experience in a technology-based role.
• Technical Knowledge: Deep understanding of installation procedures, including computer networking (routers, modems, WiFi, etc.).
• Communication: High proficiency in English.
• Call Management: Ability to monitor and conduct extended technical support calls.
• Hybrid Schedule: Commitment to working from the office three set days per week.
• Remote Connectivity: Must have a stable home internet connection (Minimum 80 Mbps upload / 10 Mbps download).
• Workspace: A dedicated, quiet, and distraction-free workspace for remote days.
• Physical: Ability to remain seated comfortably for prolonged periods.
• All successful candidates must complete a mandatory 4-week Technical Specialist (TS) Training program to ensure full mastery of our proprietary systems and protocols.

Responsabilidades

• Daily Supervision: Lead the daily activities of Technical Specialists, ensuring all remote installations and maintenance tasks align with company policy.
• Coaching & Development: Set clear priorities and provide ongoing coaching to help associates meet deadlines and effectively educate Nielsen families on equipment usage.
• Workflow Coordination: Collaborate with other supervisors to manage team volume and ensure proactive productivity during downtime.
• Project Oversight: Manage installation logistics and schedules, ensuring the team efficiently handles inbound and outbound calls.
• Technical Problem Solving: Identify and resolve procedural or technical hurdles; assist the team in troubleshooting complex remote data/equipment issues.
• Sample Integrity: Ensure all work activities protect the integrity of the Nielsen sample through meticulous maintenance and troubleshooting.
• Communication & Diplomacy: Exchange information with cross-functional teams to improve operational efficiency.
• Conflict Resolution: Use tact and diplomacy to address sensitive issues with both staff and Nielsen panelists.

Conocimientos

Leadership

Team supervision

Communication

Project coordination

Coaching

Educación

Bachelor's degree in a technology-based field

Herramientas

Networking hardware

Descripción del empleo

Nielsen is seeking a Manager, Installation in Mexico to lead the Technical Specialist team responsible for remote installations and ongoing maintenance of Nielsen panel homes. You will oversee logistics, schedules, and project timelines, ensuring accurate data delivery and strong panelist cooperation.

As the direct line manager, you will coach staff, monitor performance, and coordinate with cross-functional teams to keep operations efficient.