Tech Support Installations

Thenielsencompany; Región Centro; Híbrido; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Nielsen is seeking a Technical Specialist in Mexico to support deployment and troubleshooting across our systems. The role requires 3–5 years of relevant experience, a Bachelor’s degree in a technology-based field, and strong networking installation knowledge.

You will lead small teams, monitor support calls, and participate in a mandatory 4-week training to master Nielsen's proprietary protocols. A hybrid work arrangement with three days in the office per week is expected, plus a reliable home

Formación

• 3 to 5 years of relevant professional experience.
• Deep understanding of installation procedures and networking (routers, modems, WiFi).
• Proven supervisory experience with team volume, quality and timeliness.
• High proficiency in English.

Conocimientos

Leadership

English proficiency

Networking installation

Call handling

Educación

Bachelor's degree in a technology-based field

Descripción del empleo

• Experience: 3 to 5 years of relevant professional experience.
• Leadership: Proven formal supervisory experience with the ability to manage team volume, quality, and timeliness.
• Education: Bachelor's degree (4-year course) or equivalent experience in a technology-based role.
• Technical Knowledge: Deep understanding of installation procedures, including computer networking (routers, modems, WiFi, etc.).
• Communication: High proficiency in English.
• Call Management: Ability to monitor and conduct extended technical support calls.
• Hybrid Schedule: Commitment to working from the office three set days per week.
• Remote Connectivity: Must have a stable home internet connection (Minimum 80 Mbps upload / 10 Mbps download ).
• Workspace: A dedicated, quiet, and distraction-free workspace for remote days.
• Physical: Ability to remain seated comfortably for prolonged periods.
• All successful candidates must complete a mandatory 4-week Technical Specialist (TS) Training program to ensure full mastery of our proprietary systems and protocols.

Nielsen is committed to maintaining a work environment free from any form of discrimination and harassment. Nielsen prohibits conduct that has the purpose or effect of interfering with terms or conditions of employment, or that creates an intimidating, hostile, or offensive work environment based on: race, skin color/national or ethnic origin/ancestry, religion/creed, physical or mental disability/medical condition/genetic information, pregnancy, marital status, sex/gender, gender identity/gender expression/sexual orientation, age, or any other characteristic protected by applicable law.

At Nielsen, we promote equal opportunities for all individuals and value a diverse and inclusive workplace.