Hybrid Hospitality Tech Support Engineer

NTT DATA, Inc.; Región Centro; Híbrido; MXN 420.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Descripción de la vacante

NTT DATA Services in Guadalajara, Jalisco, Mexico is seeking a Technical Support Engineer to join our Hospitality Technology team. The role focuses on supporting HVACR systems for a major hotel brand, delivering remote and on-site assistance, and ensuring rapid incident resolution.

You will triage incidents, document steps in ServiceNow, and collaborate with global teams to optimize connectivity, reporting, and monitoring.

Formación

• Provide remote and on-site support for HVAC & Refrigeration systems.
• Troubleshoot controllers and system applications.
• Document interactions and create cases for tracking.
• Assist in monitoring and connectivity (VPN and cellular).

Responsabilidades

• Remote and on-site support for HVAC & Refrigeration systems.
• Troubleshoot controllers and system applications; analyze data and reports.
• Document all interactions in cases for tracking and reporting.
• Develop guides and visuals for troubleshooting and installation.
• Support automation of reports and data connectivity.

Conocimientos

Android troubleshooting

WiFi networking

ServiceNow

Remote support

English fluency

Herramientas

ServiceNow

Power BI

VPN

Descripción del empleo

NTT DATA Services in Guadalajara, Jalisco, Mexico is seeking a Technical Support Engineer to join our Hospitality Technology team. The role focuses on supporting HVACR systems for a major hotel brand, delivering remote and on-site assistance, and ensuring rapid incident resolution.

You will triage incidents, document steps in ServiceNow, and collaborate with global teams to optimize connectivity, reporting, and monitoring.