Clinical Service Desk Agent - 24/7 Healthcare Tech Support

NTT Data; Región Centro; Presencial; MXN 240.000 - 300.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Clinical Service Desk agent in Guadalajara, Jalisco (MX-JAL), Mexico. The role handles inbound calls for clinical applications in a 24x7 setting, requiring shift flexibility including nights and holidays.

You will troubleshoot Epic, Cerner, McKesson, and Meditech issues, document incidents, and drive timely resolutions. Candidate must have strong English and typing skills, plus prior service desk experience.

Formación

• Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience.
• Minimum of 1 year of technical troubleshooting experience.
• High school diploma or equivalent required.

Responsabilidades

• Handle inbound customer calls in a 24x7 provider clinical service desk environment.
• Maintain shift flexibility including nights, weekends and holidays.
• Respond to inquiries about clinical applications (Epic, Cerner, McKesson, Meditech).
• Track, document and close or escalate incidents in a timely manner.
• Drive incident resolution on a 24/7 desk.
• Read and interpret information on computer screens during shift.
• Work in a quiet, private workspace with reliable internet and scheduled breaks.

Conocimientos

Service Desk Experience

Strong Communication

English Proficiency

Typing

Adaptability

Customer Service Mindset

Educación

High School Diploma or Equivalent

Herramientas

Epic

Cerner

McKesson

Meditech

Descripción del empleo

NTT DATA is seeking a Clinical Service Desk agent in Guadalajara, Jalisco (MX-JAL), Mexico. The role handles inbound calls for clinical applications in a 24x7 setting, requiring shift flexibility including nights and holidays.

You will troubleshoot Epic, Cerner, McKesson, and Meditech issues, document incidents, and drive timely resolutions. Candidate must have strong English and typing skills, plus prior service desk experience.