Hybrid Healthcare Scheduling Coordinator – Guadalajara

Helpware Inc.; Región Centro; On-site; MXN 168,000 - 201,000; Full time

Benefits offered by this job

8% Savings Fund

Food vouchers after 2 months

Major Medical Insurance after 3 months

Paid training

Full law benefits

Job summary

Helpware Inc. is hiring a Scheduling Receptionist in Guadalajara for a hybrid on-site role. You will handle patient calls, schedule appointments across clinic locations, and guide patients to the right services while maintaining accurate data in the EHR system.

We seek at least 6 months of customer service experience and advanced English (C1+). The role offers a monthly gross salary of MXN 16,500, with benefits including a savings fund, food vouchers, and medical insurance after introductory

Qualifications

• At least 6 months of customer service experience.
• Advanced English proficiency (C1 or higher).
• Strong verbal communication and phone confidence.
• Attention to detail and accurate data entry.
• Comfortable using computers and learning software systems.
• Ability to multitask in a fast-paced environment.
• Healthcare/medical office or subscription-support experience is a plus.
• On-site work in Guadalajara.

Responsibilities

• Answer incoming patient calls with professionalism and empathy.
• Schedule appointments across multiple clinic locations.
• Help patients find the right provider, location, or service.
• Triage calls and direct patients appropriately.
• Provide clear, confident information and exceptional customer experience.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Organizational skills

Advanced English (C1+)

Tools

EHR software

Job description

Helpware Inc. is hiring a Scheduling Receptionist in Guadalajara for a hybrid on-site role. You will handle patient calls, schedule appointments across clinic locations, and guide patients to the right services while maintaining accurate data in the EHR system.

We seek at least 6 months of customer service experience and advanced English (C1+). The role offers a monthly gross salary of MXN 16,500, with benefits including a savings fund, food vouchers, and medical insurance after introductory