Scheduling Receptionist

Helpware Inc.; Región Centro; On-site; MXN 168,000 - 201,000; Full time

Benefits offered by this job

8% Savings Fund

Food vouchers after 2 months

Major Medical Insurance after 3 months

Paid training

Full law benefits

Job summary

Helpware Inc. is hiring a Scheduling Receptionist in Guadalajara for a hybrid on-site role. You will handle patient calls, schedule appointments across clinic locations, and guide patients to the right services while maintaining accurate data in the EHR system.

We seek at least 6 months of customer service experience and advanced English (C1+). The role offers a monthly gross salary of MXN 16,500, with benefits including a savings fund, food vouchers, and medical insurance after introductory

Qualifications

• At least 6 months of customer service experience.
• Advanced English proficiency (C1 or higher).
• Strong verbal communication and phone confidence.
• Attention to detail and accurate data entry.
• Comfortable using computers and learning software systems.
• Ability to multitask in a fast-paced environment.
• Healthcare/medical office or subscription-support experience is a plus.
• On-site work in Guadalajara.

Responsibilities

• Answer incoming patient calls with professionalism and empathy.
• Schedule appointments across multiple clinic locations.
• Help patients find the right provider, location, or service.
• Triage calls and direct patients appropriately.
• Provide clear, confident information and exceptional customer experience.

Skills

Customer service

Phone communication

Attention to detail

Multitasking

Organizational skills

Advanced English (C1+)

Tools

EHR software

Job description

Scheduling Receptionist | Guadalajara | Hybrid

$16,500 MXN Gross + 8% Savings Fund +$1,0000 Food Vouchers + Major Medical Insurance

Here's the deal!

When patients call a medical office, they're not usually calling because they're having a great day. They may be trying to schedule an appointment they've been waiting for, looking for answers about a referral, or simply trying to figure out where to go next.

As a Scheduling Receptionist, you'll be the first point of contact for patients. You'll help them schedule appointments, answer questions, update information, and connect them with the right resources. Every conversation is an opportunity to create a positive experience and help patients feel supported from the very first call.

No healthcare experience? That's okay. If you're organized, confident on the phone, and enjoy helping people, we'll teach you the rest.

Your day-to-day!

• Answer incoming patient calls with professionalism and empathy
• Schedule appointments across multiple clinic locations
• Help patients find the right provider, location, or service for their needs
• Triage calls efficiently and ensure patients are directed appropriately
• Answer questions clearly and confidently while providing an exceptional customer experience
• Collect and update patient information accurately within electronic health record (EHR) systems
• Assist with incoming patient referrals and related documentation
• Maintain accurate records while following established procedures
• Support patients throughout the scheduling process and help remove barriers to care
• Contribute as a reliable teammate in a fast-paced healthcare environment

What you need

• At least 6 months of customer service experience
• Advanced English proficiency (C1 or higher)
• Strong verbal communication skills and confidence on the phone
• Excellent attention to detail and data entry accuracy
• Comfortable using computers and learning new software systems
• Ability to multitask and stay organized in a fast-paced environment
• Healthcare, medical office, or subscription-based support experience is a plus
• Ability to work on-site in Guadalajara

What you get

• $16,500 MXN gross monthly salary
• Paid training
• Full law benefits
• 8% Savings Fund
• $1,000 MXN monthly food vouchers after 2 months
• Major Medical Insurance after 3 months