Hybrid Field Operations Specialist

Flix; Ciudad de México; Presencial; MXN 732.000 - 1.098.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work from (M)Anywhere

Hybrid work model

Wellbeing support

Learning & Development

Mentoring Program

Descripción de la vacante

Flix is seeking a Field Operations Support Agent to help grow our US network by coordinating facilities maintenance, managing admin records, and monitoring field operations across the Flix/Greyhound network. The role emphasizes detail orientation, strong communication, and flexible 24/7 shift availability to support operations.

The ideal candidate will track maintenance, assist with OpEx/CapEx projects, manage logs, and provide timely updates to security, risk, and operations teams, while

Formación

• At least 1 year of professional experience in facilities coordination, administrative support, call center, or related fields.
• Extremely detail-oriented with strong organizational and multi-tasking skills.
• Experience with Excel, tracking sheets, and reporting; familiarity with Salesforce or similar CRM is a plus.
• Flexibility to work non-traditional hours (24/7 operation).

Responsabilidades

• Coordinate facilities maintenance and repair requests, follow up with vendors, schedule work, and track updates in our system.
• Assist with OpEx and CapEx facilities projects; keep tickets and records current; communicate with contractors and stakeholders.
• Maintain up-to-date administrative records across facilities, security, and operations; produce Excel-based tracking reports.
• Monitor field situations; log incidents and maintenance issues; communicate updates to security, risk, and operations teams.
• Respond to field inquiries; investigate and resolve operational concerns and disruptions; document findings.
• Support SAM domain with accounting, invoicing, and admin tasks; assist multiple internal teams.

Conocimientos

Excel

CMMS

Salesforce

Attention to detail

Multitasking

MS Office

Herramientas

Salesforce CRM

CMMS

MS Office

Descripción del empleo

Flix is seeking a Field Operations Support Agent to help grow our US network by coordinating facilities maintenance, managing admin records, and monitoring field operations across the Flix/Greyhound network. The role emphasizes detail orientation, strong communication, and flexible 24/7 shift availability to support operations.

The ideal candidate will track maintenance, assist with OpEx/CapEx projects, manage logs, and provide timely updates to security, risk, and operations teams, while