Hybrid Customer Support Specialist – Recent Grads

Hewlett Packard Enterprise; Tlaquepaque; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Hewlett Packard Enterprise is seeking recent graduates for a Customer Service role designed as a hybrid position, with an average of 2 days per week in an HPE office. The role focuses on resolving escalated issues for end-users, dealers, and service providers, and requires clear English communication.

You will work with cross-functional teams across global time zones, bring leadership demonstrated through internships or projects, and contribute to customer satisfaction by addressing

Qualifications

• Recent graduate (Bachelor’s or Master’s) in Business, Finance, Engineering, Data Analytics, Supply Chain, IT, or related fields.
• Ability to work with cross-functional teams across global time zones.
• High learning agility, self‑drive, and adaptability.
• Outstanding written & verbal English communication.
• Internships, student leadership or project work demonstrating leadership.

Responsibilities

• Provide professional solutions to end-users, dealers and service providers for unresolved escalated issues via telephone and written correspondence.
• Act as escalation link for field employees, executives and channel on customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company or its representatives, and with dealers or channels.
• Support cross-functional collaboration across global time zones and contribute to customer satisfaction initiatives.

Skills

English communication

Education

Bachelor’s or Master’s in relevant field

Job description

Hewlett Packard Enterprise is seeking recent graduates for a Customer Service role designed as a hybrid position, with an average of 2 days per week in an HPE office. The role focuses on resolving escalated issues for end-users, dealers, and service providers, and requires clear English communication.

You will work with cross-functional teams across global time zones, bring leadership demonstrated through internships or projects, and contribute to customer satisfaction by addressing