Hybrid Customer Support & Escalations Analyst

Hewlett Packard Enterprise; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Job summary

Hewlett Packard Enterprise in Mexico offers a hybrid, early‑career role for recent graduates across business, finance, engineering, data analytics, supply chain or IT. You will work with global teams and help resolve escalated issues, connecting field staff and executives with customers to drive satisfaction and learn cross‑functional workflows.

The program targets leadership potential, strong English communication, and high learning agility, with exposure across divisions to grow your career.

Qualifications

• Recent graduate in Business, Finance, Engineering, Data Analytics, Supply Chain, IT or related fields.
• Ability to work with cross‑functional teams across global time zones.
• Demonstrated leadership through internships, student leadership, or project work.
• High learning agility, self‑drive, adaptability, and strong English communication.

Responsibilities

• Provide professional solutions to end‑users, dealers and service providers from escalated case issues.
• Serve as an escalation link for field employees, executives and channel on customer satisfaction issues.
• Collaborate with global teams to map processes and improve operations across divisions.

Skills

Recent graduate

Cross-functional teamwork

English communication

Adaptability

Education

Bachelor’s or Master’s in Business/Finance/Engineering/Data Analytics/Supply Chain/IT

Job description

Hewlett Packard Enterprise in Mexico offers a hybrid, early‑career role for recent graduates across business, finance, engineering, data analytics, supply chain or IT. You will work with global teams and help resolve escalated issues, connecting field staff and executives with customers to drive satisfaction and learn cross‑functional workflows.

The program targets leadership potential, strong English communication, and high learning agility, with exposure across divisions to grow your career.