Customer Experience & Escalation Specialist

Hewlett Packard Enterprise; Tlaquepaque; On-site; MXN 400,000 - 600,000; Full time

Job summary

Hewlett Packard Enterprise Development LP is seeking a Customer Account Specialist in a hybrid role, requiring about 2 days per week in the office. The position focuses on resolving escalated issues for end-users, dealers and service providers, with opportunities for growth within a global technology company.

Ideal candidates have a Bachelor's degree, strong English communication skills, and 4+ years of telephone support experience in a service environment, plus 2 years in the microcomputer

Qualifications

• Bachelor's degree concluded.
• English communication skills written and verbal.
• 4+ years related experience in a telephone support position in a service or end-user support environment.
• 2 years' experience in the microcomputer industry.
• Technical training in the company or other manufacturers' product lines.

Responsibilities

• Provide professional solutions to the company end-users, dealers and service providers originating from unresolved escalated case issues received via telephone and written correspondence.
• Provide an escalation link for the company field employees, executives and channel regarding customer satisfaction issues including availability, price dissatisfaction, product safety issues, complaints with the company and/or its representatives, and complaints regarding an authorized dealer or channel.

Skills

English communication

Telephone support

Customer relations

Verbal/written communication

Education

Bachelor's degree concluded

Job description

Hewlett Packard Enterprise Development LP is seeking a Customer Account Specialist in a hybrid role, requiring about 2 days per week in the office. The position focuses on resolving escalated issues for end-users, dealers and service providers, with opportunities for growth within a global technology company.

Ideal candidates have a Bachelor's degree, strong English communication skills, and 4+ years of telephone support experience in a service environment, plus 2 years in the microcomputer