Hybrid Credit & Collections Specialist

Clorox; Estado de México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits

401(k) programs

Flexible work

Learning & growth

Half-day Fridays

Competitive compensation

Job summary

Clorox is seeking a Credit & Collection Assistant to support our Credit and Collection Team. You will manage customer accounts, ensure timely collection of receivables, apply payments, analyze discrepancies, and support credit decisions in a hybrid work environment in Mexico.

You will also contribute to reporting, process improvements, and automation opportunities across Credit & Collections and Order to Cash.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 2+ years of experience in FMCG / Consumer Goods.
• Knowledge of Credit & Collections, Accounts Receivable, and billing processes.
• Experience with SAP and Excel.
• Strong analytical, organizational, and communication skills.
• Customer-focused and results-oriented mindset.
• Intermediate English level.

Responsibilities

• Manage collection activities and customer accounts, including outstanding and overdue receivables, cash application, account reconciliations, adjustments, credit notes, and collection claims.
• Evaluate and release orders blocked by the system based on credit risk, ensuring compliance with company policies and legal requirements.
• Analyze customer accounts and payment trends to identify overdue balances and determine the most effective collection approach.
• Partner with customers and internal teams to resolve billing, pricing, payment, and product delivery discrepancies.
• Process customer refunds and review account adjustments as needed.
• Prepare and submit Accounts Receivable reports, identify non-payment trends, and collaborate with internal partners to address root causes.
• Build effective working relationships with Sales and other business areas to support collection activities and resolve account issues.
• Identify opportunities for process improvement and automation within Credit & Collections and Order to Cash activities.

Skills

Credit & Collections

Accounts Receivable

Billing processes

Analytical

Organizational

Communication

Customer-focused

Intermediate English

Education

Bachelor’s degree in Accounting, Finance, or Business Administration

Tools

SAP

Excel

Job description

Clorox is seeking a Credit & Collection Assistant to support our Credit and Collection Team. You will manage customer accounts, ensure timely collection of receivables, apply payments, analyze discrepancies, and support credit decisions in a hybrid work environment in Mexico.

You will also contribute to reporting, process improvements, and automation opportunities across Credit & Collections and Order to Cash.