International Credit & Collections Specialist

Veritiv; Chihuahua; In loco; MXN 180.000 - 320.000; Tempo pieno

Descrizione del lavoro

Veritiv in Mexico is seeking an Accounts Receivable/Collections specialist to manage US and international customer payments, reduce delinquency, and resolve invoicing discrepancies. The role involves liaison with sales and customer service teams, handling disputes, and ensuring timely payments through follow-up and process improvement.

The position emphasizes accuracy in account reconciliations, timely communication, and collaboration with the Credit & Collection Manager to release shipments

Competenze

• Experience handling AR and collections processes.
• Ability to communicate effectively with customers and internal teams.

Mansioni

• Collect payments from US and international customers.
• Reduce delinquency for assigned accounts.
• Provide customer service on collection issues and resolve discrepancies.
• Follow up on disputes to clear accounts.
• Monitor assigned accounts, reconciliations and payment plans.
• Influence clients to take desired actions.
• Coordinate with Credit & Collection Manager to release shipments.
• Guide other departments for proper follow-up with C&C.
• Process credit card payments as required.
• Communicate with sales/customers on account issues promptly.
• Prepare overdue portfolio reports for weekly reviews.
• Update client databases with payments/contact info.
• Suggest process improvements and revise AR collections work instructions.
• Lead cross-functional projects to improve business results.
• Report weekly/monthly/quarterly metrics to AR manager.

Conoscenze

Accounts Receivable

Collections

Customer Service

Dispute Resolution

Descrizione del lavoro

• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
• Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
• Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
• Influence external client to take desired actions by using techniques appropriate to the situation
• Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
• To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department
• Process credit card payments as required and be sure they are approved.
• Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
• Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delinquency for a weekly meeting review with Credit and Collection Management.
• Update clients database related to payments or contact information.
• Perform additional related projects, account reconciliation responsibility as requested by department Manager.
• Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
• Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
• Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
• The functions listed above are illustrative but not limited and could change according the company and department needs.

• Collections of payments from US and International customers.
• Accountable for reducing delinquency for assigned customer accounts
• Provide customer service regarding collection issues, follow up on the open invoices and short payments or/and any discrepancy with customers to be correctly resolved.
• Follow up on disputes to get thems resolved and have cleared the account of the customers assigned.
• Monitor and maintain assigned accounts -- customer calls, account adjustments, small balance write offs, customer reconciliations and all the payments plans to get their current balance (goal-oriented)
• Influence external client to take desired actions by using techniques appropriate to the situation
• Review and coordinate with the Credit and Collection Manager to approve release of shipment to customers in credit hold.
• To guide and attend to dif depts. as well as sales, customer services, etc. for the correct follow up to their interaction with the C&C department
• Process credit card payments as required and be sure they are approved.
• Communicate and follow up effectively with sales and customer service departments regarding customer accounts issues on a timely basis.
• Prepare an overdue/delinquent portfolio report, uncollected invoices and prevention of accounts under a risk of delinquency for a weekly meeting review with Credit and Collection Management.
• Update clients database related to payments or contact information.
• Perform additional related projects, account reconciliation responsibility as requested by department Manager.
• Continuously offer efficient process improvement recommendations and revise or create Accounts Receivable- collections work Instructions as requested by the department Manager.
• Lead and support cross-functional projects to improve business results and expand the implementation of better business practices.
• Responsible for timely communication of weekly, monthly and quarterly reporting of key measures to AR manager.
• The functions listed above are illustrative but not limited and could change according to company and department needs.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.