Credit And Collection Assistant

Clorox; Estado de México; Hybrid; MXN 180,000 - 300,000; Full time

Benefits offered by this job

Health benefits

401(k) programs

Flexible work

Learning & growth

Half-day Fridays

Competitive compensation

Job summary

Clorox is seeking a Credit & Collection Assistant to support our Credit and Collection Team. You will manage customer accounts, ensure timely collection of receivables, apply payments, analyze discrepancies, and support credit decisions in a hybrid work environment in Mexico.

You will also contribute to reporting, process improvements, and automation opportunities across Credit & Collections and Order to Cash.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• 2+ years of experience in FMCG / Consumer Goods.
• Knowledge of Credit & Collections, Accounts Receivable, and billing processes.
• Experience with SAP and Excel.
• Strong analytical, organizational, and communication skills.
• Customer-focused and results-oriented mindset.
• Intermediate English level.

Responsibilities

• Manage collection activities and customer accounts, including outstanding and overdue receivables, cash application, account reconciliations, adjustments, credit notes, and collection claims.
• Evaluate and release orders blocked by the system based on credit risk, ensuring compliance with company policies and legal requirements.
• Analyze customer accounts and payment trends to identify overdue balances and determine the most effective collection approach.
• Partner with customers and internal teams to resolve billing, pricing, payment, and product delivery discrepancies.
• Process customer refunds and review account adjustments as needed.
• Prepare and submit Accounts Receivable reports, identify non-payment trends, and collaborate with internal partners to address root causes.
• Build effective working relationships with Sales and other business areas to support collection activities and resolve account issues.
• Identify opportunities for process improvement and automation within Credit & Collections and Order to Cash activities.

Skills

Credit & Collections

Accounts Receivable

Billing processes

Analytical

Organizational

Communication

Customer-focused

Intermediate English

Education

Bachelor’s degree in Accounting, Finance, or Business Administration

Tools

SAP

Excel

Job description

Clorox is the place that’s committed to growth – for our people and our brands. Guided by our purpose and values, and with people at the center of everything we do, we believe every one of us can make a positive impact on consumers, communities, and teammates. Join our team. #CloroxIsThePlace

Your role at Clorox:

We are looking for a Credit & Collection Assistant to support our Credit and Collection Team. In this role, you will be responsible for managing customer accounts, ensuring timely collection of outstanding receivables, applying payments, analyzing account discrepancies, and supporting credit and collection decisions. You will work closely with customers and internal business partners to resolve issues, minimize credit risk, and maintain accurate account information. You will also contribute to reporting, process improvements, and automation opportunities that enhance the efficiency of our Credit & Collections processes

In this role, you will:

• Manage collection activities and customer accounts, including outstanding and overdue receivables, cash application, account reconciliations, adjustments, credit notes, and collection claims.
• Evaluate and release orders blocked by the system based on credit risk, ensuring compliance with company policies and legal requirements.
• Analyze customer accounts and payment trends to identify overdue balances and determine the most effective collection approach.
• Partner with customers and internal teams to resolve billing, pricing, payment, and product delivery discrepancies.
• Process customer refunds and review account adjustments as needed.
• Prepare and submit Accounts Receivable reports, identify non-payment trends, and collaborate with internal partners to address root causes.
• Build effective working relationships with Sales and other business areas to support collection activities and resolve account issues.
• Identify opportunities for process improvement and automation within Credit & Collections and Order to Cash activities.

#LI-Hybrid

What we look for:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• 2+ years of experience, ideally in FMCG / Consumer Goods.
• Knowledge of Credit & Collections, Accounts Receivable, and billing processes.
• Experience with SAP and Excel.
• Strong analytical, organizational, and communication skills.
• Customer-focused and results-oriented mindset.
• Intermediate English level.

Workplace type:

Hybrid work model: 3 days in the office and 2 days working from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

Benefits we offer to help you be well and thrive:

• Competitive compensation

• Generous 401(k) program in the US and similar programs in international

• Health benefits and programs that support both your physical and mental well-being

• Flexible work environment, depending on your role

• Meaningful opportunities to keep learning and growing

• Half-day Fridays, depending on your location