Application Analyst

Thomson Reuters; Ciudad de México; Hybrid; MXN 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid Working Model

Flex My Way

Grow My Way programming

Headspace app

Mental Health Days

Job summary

Thomson Reuters is seeking an Application Analyst to provide responsive, customer-focused operational support for assigned application systems. The role involves investigating root causes, implementing documented resolutions, and partnering with technical teams to keep platforms running reliably.

The position offers a Hybrid Working Model (2-3 days in the office) and requires 0-3 years of relevant experience, with strong SQL and communication skills to support users and projects.

Qualifications

• Bachelor's degree in a IT/ STEM field or equivalent practical experience.
• Experience in application or technical support with a strong service focus.
• Proficiency in SQL and basics of database administration.
• Strong analytical, problem-solving and troubleshooting skills.
• Excellent verbal and written communication with a customer-first mindset.

Responsibilities

• Analyze and resolve low-complexity customer application issues using documented solutions.
• Assess scope and customer impact and implement workarounds to restore service quickly.
• Escalate issues and engage technical teams when needed.
• Provide guidance and training to users on application functionality.
• Monitor production and non-production environments to identify issues.
• Perform low-complexity root cause analysis and correlate with related system problems.
• Support smaller projects requiring focused technical expertise.
• Participate in project planning and status updates for issues and operations.
• Manage multiple priorities with guidance while following standards.
• Communicate with team members and contribute to a collaborative environment.

Skills

Analytical thinking

Problem solving

Troubleshooting

Customer focus

Communication skills

Multitasking

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent

Tools

SQL

Microsoft 365

Ticketing systems

Job description

Elevate your career with Thomson Reuters and join our purpose to inform the way forward. Step into the world of global technology support as an Application Analyst and help power the platforms that professionals trust every day.

The Application Analyst provides responsive, customer-focused operational support for assigned application systems. In this role, you will help reduce customer impact from application issues, investigate root causes, implement documented resolutions and workarounds, and partner with technical teams to keep critical platforms running reliably.

Hybrid Working Model: 2-3 days per week in the office.

Experience Required: 0-3 years of relevant work experience.

Key Responsibilities

• Analyze and resolve low-complexity customer application issues using documented solutions, troubleshooting steps, and established support processes.
• Assess the scope and customer impact of application issues and execute workarounds to restore service as quickly as possible.
• Escalate issues appropriately and engage technical teams or subject matter experts when additional support is needed.
• Provide guidance and training to users on application functionality, correct operation, constraints, and common user-related issues.
• Proactively monitor production and non-production environments and applications to identify potential issues.
• Conduct low-complexity root cause analysis and correlate application issues with related system or environment problems.
• Support smaller projects or issues that require a focused area of technical expertise.
• Participate in project planning sessions and contribute to status updates for customer issues, projects, and operational activities.
• Manage multiple and sometimes competing priorities with guidance while following defined standards and procedures.
• Communicate regularly with team members, share knowledge, and contribute to a collaborative support environment.
• Depending on business needs, this role may also include making general or site-specific modifications, updating system documentation, manipulating data, defining enhancements, and providing input for technical plans and solutions.

Required Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Technology, Math, or equivalent practical experience.
• Experience in application, technical, or customer support with a strong focus on delivering excellent service.
• Proficiency in SQL and a foundational understanding of database administration concepts.
• Strong analytical, problem-solving, and troubleshooting skills.
• A customer-first mindset and the ability to communicate clearly with both technical and non-technical audiences.
• Ability to work independently while contributing effectively to a team environment.
• Excellent verbal and written communication skills.
• Awareness of programming concepts, database usage, and Internet-based applications.
• Ability to multitask, prioritize work, and remain effective in a fast-paced support environment.
• Familiarity with web-based software platforms, SQL and database tools, Microsoft 365 tools (Outlook, Teams, Excel), and application monitoring or ticketing tools.

Preferred Qualifications

• Relevant technical certifications (not required but a plus).
• Experience identifying recurring issues and contributing to knowledge base improvements.
• Demonstrated ability to respond quickly and professionally to application issues while keeping customers and stakeholders informed.
• Track record of following documented support processes, escalating appropriately, and contributing to reliable issue resolution.

What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. W

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