Human Resources Manager

Omni Hotels & Resorts; Región Costa Norte; On-site; MXN 600,000 - 900,000; Full time

Job summary

Omni Hotels & Resorts in Punta de Mita, Mexico, is seeking a Human Resources Manager to lead all HR functions during pre-opening and ongoing operations. This role supports the resort’s pre-opening phase and ongoing operations, partnering with management and associates to ensure a positive, compliant workplace.

You will train and develop staff, manage recruitment, wage surveys, visa programs (J-1, H-2B), HRIS (UltiPro), and promote Omni’s Six Pillars culture in a fast-paced resort environment.

Qualifications

• Minimum of two years of HR management experience in a high-volume, on-site environment.
• Strong leadership, delegation, training, development, and motivation of staff.
• Proven ability to engage associates at all levels.
• Experience handling complex and sensitive employee matters.
• Excellent communication and presentation skills.
• English proficiency; bilingual is a plus.

Responsibilities

• Lead and support all functions of the HR department in the absence of the Director.
• Plan and execute associate events organized by HR.
• Serve as liaison between management and associates.
• Document associate issues clearly and timely; apply counseling and disciplinary procedures.
• Post open positions and coordinate interviews.
• Track applicants through interview and approval processes.
• Oversee wage surveys to ensure Omni remains a competitive employer.
• Manage J-1 and H-2B visa workers and compliance.
• Maintain HRIS for applicant flow logs, background checks, and related requirements.
• Promote Omni Six Pillars culture and support internship programs.
• Perform other duties as assigned.

Skills

Leadership

Staff training

Communication

Presentation skills

Excel

HRIS

UltiPro

Bilingual (EN/ES)

Tools

HRIS

UltiPro

Job description

Pontoque Resort at Punta de Mita
Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand's first luxury resort in Mexico. Staying true to the brand's mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.

Omni Pontoque Resort at Punta de Mita
Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand's first luxury resort in Mexico. Staying true to the brand's mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.
This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area’s many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult-only and family-friendly options, a state-of-the-art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open-air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.
The Human Resources Manager leads and supports all functions of the Human Resources department, including training, employee relations, development programs, and recruitment, in accordance with Omni standards and local laws. This role serves as a trusted partner to associates and management alike, supporting the resort’s pre-opening phase and ongoing operations.

Essential Functions

• Assume the role and responsibilities of the Human Resources Department in the absence of the Director or Assistant Director.
• Participate in the planning and execution of associate events organized by the Human Resources Department.
• Act as a liaison between management and all associates.
• Clearly and accurately document all associate issues in a timely manner, following counseling and disciplinary procedures.
• Post open positions on the Omni Hotels careers website, local job boards, and other recruiting sites.
• Schedule in-person and online or phone interviews with the appropriate decision-makers and interviewers.
• Ensure that applicants are tracked and moved through the interview and approval process in a timely manner.
• Assist with wage surveys as needed to ensure Omni is a competitive employer.
• Oversee the management of J-1 and H-2B visa workers.
• Ensure compliance with all visa program requirements, including documentation and reporting.
• Serve as the primary contact for J-1 and H-2B workers, providing support and addressing any concerns.
• Manage the HRIS to ensure compliance with the applicant flow log, drug testing, I-9s, background and reference checks, and related requirements.
• Champion the Omni Six Pillars culture on property and enthusiastically promote opportunities within the hotel and the company.
• Be heavily involved in the Internship program.
• Perform any other duties within the scope of the position as assigned by management.

Minimum Requirements

• Minimum of two years of Human Resources management experience, preferably in a high-volume, on-site environment.
• Proven leadership skills, with the ability to delegate and to effectively train, develop, and motivate staff, and to mentor key leadership positions, including department heads and assistant managers.
• Proven ability to engage associates at all levels.
• Union experience preferred but not required.
• Bilingual proficiency preferred but not required.
• Strong understanding of Human Resources principles, with experience handling complex and sensitive associate matters.
• Dynamic, enthusiastic, and creative leader who thrives under pressure and can perform multiple functions and troubleshoot as needed.
• Self-motivated, with the ability to manage deadlines.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Ability to adapt to changing priorities and requirements as the business and department evolve.
• Ability to communicate clearly and pleasantly, both verbally and in writing, in English with guests, management, and co-workers, in person and by telephone.
• Computer proficiency with developed Excel skills. HRIS experience required; UltiPro knowledge also preferred.
• Some flexibility in working hours is expected, including occasional evenings or weekends, to meet the needs of the hotel and associates.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.