Convention Services Manager

Omni Hotels & Resorts; Región Costa Norte; Vor Ort; MXN 420.000 - 540.000; Vollzeit

Zusammenfassung

Omni Hotels & Resorts seeks a Conference Services Manager for Omni Pontoque Resort at Punta de Mita. You will coordinate all aspects of group events, liaise between clients and operations, and drive exceptional service from pre‑opening through completion.

The role requires 3–5 years in conference services, strong communications, and a professional presence in a luxury hotel environment. On‑site work and a focus on elite events are essential.

Qualifikationen

• 3–5 years of experience in conference services, preferably as a manager at a large convention hotel.
• Professional appearance and presentation.
• Strong computer skills with MS Word, Excel, Outlook, and Delphi.
• Experience with citywide conferences.
• CMP certification or similar industry designation preferred.

Aufgaben

• Prepare group resumes ten days prior to group arrival and review details weekly.
• Adhere to the Catering and Conference Services SOPs.
• Help establish and maintain the resort’s elite position within social and corporate communities.
• Follow established SOPs for all staff to manage the event planning process.
• Ensure successful site inspections and client visits by planning ahead and communicating details.
• Aim for high Medallia scores by building client rapport and staying visible during conferences.
• Generate high revenue from contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings with clients.
• Ensure client accounts are serviced per resort standards.
• Coordinate with Banquet Managers and relay client requests to departments.
• Ensure Banquet Event Orders are accurate and shared 15 days prior to events.
• Adhere to selling policies set by the Director of Sales and Marketing.
• Remain available to resort managers on property.
• Maintain awareness of departmental revenue and upsell opportunities.
• Participate in all regular and operational meetings.

Kenntnisse

Excellent written and verbal comms

Computer skills (MS Word, Excel, Excel

Experience with citywide conferences

Ausbildung

CMP certification or similar industry designation

Tools

Delphi

Microsoft Word

Excel

Outlook

Jobbeschreibung

Pontoque Resort at Punta de Mita

Opening in early 2027, Omni Hotels & Resorts has officially broken ground and construction is well underway on Omni Pontoque Resort at Punta de Mita, the brand’s first luxury resort in Mexico. Staying true to the brand’s mission of creating elevated places and spaces that are inspired by a destination, the resort’s exterior and interiors will pay homage to the local culture with a contemporary twist.

This beachfront resort will feature 244 guest rooms and suites and two 4-bedroom villas with sweeping views of the Bay of Banderas. Complementing the local area’s many attractions and activities, the resort will offer three original restaurant concepts, a destination spa with 14 treatment rooms, two retail shops, multiple pools including adult-only and family-friendly options, a state-of-the-art indoor and outdoor fitness center, and a kids club. Boasting over 27,000 square feet of meeting and event space, the Omni Pontoque will feature a 6,000 square foot ballroom, an open-air pavilion, multiple event lawns and dedicated meeting rooms, all of which provide breathtaking ocean views.

The Conference Services Manager facilitates all aspects of the conference and event planning process, including banquet functions and meeting room arrangements, serving as the primary liaison between the meeting planner or client and the resort. This role ensures that all event information is communicated accurately across departments, delivering a seamless, high-quality experience that meets or exceeds client expectations from the resort’s pre-opening phase onward.

Essential Functions

• Prepare group resumes ten (10) days prior to group arrival and review all details during the weekly Staff Meeting.
• Adhere to the Catering and Conference Services Department’s standard operating procedures.
• Help establish and maintain the resort’s marketplace position as the area’s most elite venue within social and corporate communities.
• Follow the specific standard operating procedures established for all staff to promptly and thoroughly handle every step of the event planning process, adhering to hotel protocol standards.
• Ensure all site inspections and client visits to the resort are successful by planning carefully and communicating accurate details to all departments in advance.
• Proactively achieve consistently high Medallia scores by establishing a strong rapport with clients, completing preparation work accurately, and remaining visible during the conference to ensure client expectations are met.
• Generate high revenue-yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings with clients as appropriate.
• Ensure that all current and future client accounts are serviced in accordance with resort standards.
• Communicate with Banquet Managers regarding all related banquet functions and relay client requests to the relevant departments.
• Ensure Banquet Event Orders are accurate and provide all relevant information to concerned departments at least 15 days prior to the event start time.
• Adhere to the selling policies established by the Director of Sales and Marketing.
• Remain available to resort managers while on property.
• Maintain awareness of departmental revenue and upsell at every possible opportunity.
• Participate in all regular and operational meetings as required.

Minimum Requirements

• Flexible work hours, including weekends and holidays, to meet the demands of a 24-hour operation.
• Minimum of 3-5 years of experience in conference services required, preferably as a manager at a large convention hotel.
• Appropriate, professional appearance and presentation.
• Strong computer knowledge, with the technical ability and/or aptitude to fully utilize Microsoft Word, Delphi, Excel, Outlook, and other management systems.
• Experience with citywide conferences required.
• Luxury or upper-upscale hotel experience preferred.Exceptional attention to detail and the ability to handle very large, complex, multifaceted conventions.
• Excellent written and verbal communication abilities.
• CMP certification or a similar industry designation preferred.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link.

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.