HRBP Ops Manager

Stori; México; On-site; MXN 900,000 - 1,400,000; Full time

Benefits offered by this job

High-profile leadership role

Continuous learning

Competitive compensation

International exposure

Job summary

Stori seeks an HRBP Operations Manager to serve as the main HR partner for a large call center (~500 employees) and report to the VP People. You will lead two HR analysts, drive automation and process clarity, and coordinate with Operations on the 2027 staffing plan.

Ideal candidates bring 5+ years in HRBP roles, strong labor-law knowledge, and data-driven decision making in a fast-paced operations environment. Bilingual Spanish/English preferred; unions experience is a plus.

Qualifications

• Bachelor's degree in HR, Business Administration or related field.
• 5+ years in HRBP or similar role, ideally in call center/operations.
• Strong knowledge of Mexican labor law and grievance procedures.
• Experience leading people and supporting operations teams of 200+.

Responsibilities

• Own efficiency and automation of high-volume HR work using AI.
• Document and improve HR processes for consistency and handoff.
• Develop 2027 people plan with Operations and People leadership.
• Handle labor relations, grievances, terminations and exits.
• Partner with Operations to recruit and engage talent; drive retention programs.
• Ensure compliance with Mexican labor law; design training to close skill gaps.
• Lead and develop two HR analysts.

Skills

Data-driven

People leadership

Analytical thinking

Communication

Education

Bachelor's in HR or Business Admin

Tools

HRIS

HR automation tools

AI tooling

Job description

We're looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.

What you'll own

• Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
• Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
• 2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
• Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
• Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
• Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
• Team leadership: manage and develop two HR analysts

What success looks like

• Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
• Month 6: top automation/AI opportunities live and core processes documented
• Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations

What we're looking for

• Bachelor's degree in HR, Business Administration or a related field
• 5+ years as an HRBP or in a similar role, preferably in a call center or operations environment
• Strong knowledge of Mexican labor law and grievance procedures
• Experience leading people and supporting operations teams of 200+
• Direct communicator who challenges the status quo with data
• Spanish and intermediate English
• *Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer

• High-profile work and opportunities to expand your leadership influence
• Constant learning from industry experts and super-smart colleagues
• Competitive compensation and attractive benefits
• International exposure, with offices in multiple countries