HR Service Delivery Coordinator

Caterpillar Inc.; Nuevo Laredo; On-site; MXN 240,000 - 360,000; Full time

Job summary

Caterpillar Inc. is seeking an HR Service Delivery Coordinator to execute day-to-day HR operations and support employees across the lifecycle. The role focuses on accurate HR transactions, records maintenance, onboarding, and compliance with established procedures.

You will be a key operational resource, delivering efficient HR services while ensuring data accuracy and a positive employee experience across multiple departments and systems.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• English Proficiency: Intermediate level.
• Proficiency in Workday, SAP, Power BI, Microsoft Office.

Responsibilities

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Support employees with benefit-related inquiries, including health plans, meal vouchers, savings programs, insurance plans, and other company-sponsored benefits.
• Maintain and audit employee data within HR systems to ensure accuracy and compliance.
• Provide first-level support to employees regarding HR policies, benefits, and programs.
• Manage HR service requests and ensure timely resolution in accordance with service level expectations.
• Coordinate benefits administration activities, including enrollments, changes, and employee inquiries.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create and maintain HR documentation, knowledge articles, and standard operating procedures.
• Support continuous improvement initiatives by identifying operational inefficiencies and recommending process enhancements.

Skills

Onboarding

Employee lifecycle

HR data management

HR policies

Customer service

Education

Bachelor's degree in HR / Business Admin

Tools

Workday

SAP

Power BI

Microsoft Office

Job description

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Career Area

Human Resources

Job Description

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The HR Service Delivery Coordinator is responsible for executing day-to-day HR operational activities and providing employee support across the employee lifecycle. This role ensures accurate processing of HR transactions, maintenance of employee records, hire, onboarding, daily support activities, and compliance with established procedures and policies. The Coordinator serves as a key operational resource, delivering efficient and timely HR services while maintaining data accuracy and a positive employee experience.

What You Will Do

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Support employees with benefit-related inquiries, including health plans, meal vouchers, savings programs, insurance plans, and other company-sponsored benefits.
• Maintain and audit employee data within HR systems to ensure accuracy and compliance.
• Provide first-level support to employees regarding HR policies, benefits, and programs.
• Manage HR service requests and ensure timely resolution in accordance with service level expectations.
• Coordinate benefits administration activities, including enrollments, changes, and employee inquiries.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create and maintain HR documentation, knowledge articles, and standard operating procedures.
• Support continuous improvement initiatives by identifying operational inefficiencies and recommending process enhancements.

Education Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• English Proficiency: Intermediate level.
• Proficiency in Workday, SAP, Power BI, Microsoft Office.

Skills You Must Have

• Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• HR Policies, Standards and Procedures: Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
• HR Operations: Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Additional Information

• Location: Nuevo Laredo, Tamaulipas
• Work Schedule: Monday through Friday.

Final Details

Caterpillar's Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests or HIV tests as requirements for entry, permanence, or promotion in employment.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply