HR Service Delivery Coordinator

Caterpillar, Inc.; Nuevo Laredo; On-site; MXN 350,000 - 520,000; Full time

Job summary

Caterpillar, Inc. in Nuevo Laredo, Tamaulipas is seeking an HR Service Delivery Coordinator to handle day-to-day HR operations and employee lifecycle support.

You will ensure accurate HR data, onboarding, benefits inquiries, and compliance while collaborating with Talent Acquisition, Payroll and HR Partners to deliver timely services. Bachelor's degree in HR or related field, English Intermediate, and proficiency with Workday, SAP, Power BI and MS Office are required.

Qualifications

• Bachelor's degree required in HR, Business Admin, Psychology or related field.
• English proficiency: Intermediate.
• Proficiency in Workday, SAP, Power BI and Microsoft Office.

Responsibilities

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Support employees with benefit-related inquiries, including health plans, meal vouchers, savings programs, insurance plans, and other company-sponsored benefits.
• Maintain and audit employee data within HR systems to ensure accuracy and compliance.
• Provide first-level support to employees regarding HR policies, benefits, and programs.
• Manage HR service requests and ensure timely resolution in accordance with service level expectations.
• Coordinate benefits administration activities, including enrollments, changes, and employee inquiries.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create and maintain HR documentation, knowledge articles, and standard operating procedures.
• Support continuous improvement initiatives by identifying operational inefficiencies and recommending process enhancements.

Skills

Information Capture

Service Excellence

HR Policies

HR Operations

Education

Bachelor's degree in Human Resources, Business Administration, Psychology, or related field

Tools

Workday

SAP

Power BI

Microsoft Office

Job description

Nuevo Laredo, Tamaulipas

Full time

R

Career Area

Human Resources

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

The HR Service Delivery Coordinator is responsible for executing day-to-day HR operational activities and providing employee support across the employee lifecycle. This role ensures accurate processing of HR transactions, maintenance of employee records, hire, onboarding, daily support activities, and compliance with established procedures and policies. The Coordinator serves as a key operational resource, delivering efficient and timely HR services while maintaining data accuracy and a positive employee experience.

What you will do

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Support employees with benefit-related inquiries, including health plans, meal vouchers, savings programs, insurance plans, and other company-sponsored benefits.
• Maintain and audit employee data within HR systems to ensure accuracy and compliance.
• Provide first-level support to employees regarding HR policies, benefits, and programs.
• Manage HR service requests and ensure timely resolution in accordance with service level expectations.
• Coordinate benefits administration activities, including enrollments, changes, and employee inquiries.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create and maintain HR documentation, knowledge articles, and standard operating procedures.
• Support continuous improvement initiatives by identifying operational inefficiencies and recommending process enhancements.

Education Requirements

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• English Proficiency: Intermediate level.
• Proficiency in Workday, SAP, Power BI, Microsoft Office.

Skills You Must Have

• Information Capture : Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• HR Policies, Standards and Procedures : Knowledge of human resource function; ability to uphold the organization's and industry's standards, procedures and policies regarding human resources management.
• HR Operations : Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Additional Information

• Location : Nuevo Laredo, Tamaulipas
• Work Schedule : Monday through Friday.

Caterpillar's Code of Conduct states that we will select, and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. In this company we do not request pregnancy tests or HIV tests as requirements for entry, permanence, or promotion in employment.

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply.

Posting Dates: October 21, 2026 - October 27, 2026

There's more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee's contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we've built.