HR - People Support Advisor

Cummins Latin America; Ciénega de Flores; Hybrid; MXN 350,000 - 600,000; Full time

Job summary

Cummins Inc. is seeking an HR People Support Advisor for its multinational team in Ciénega de Flores, Nuevo León, Mexico. The role focuses on serving as the primary HR contact, resolving payroll inquiries, and ensuring compliance with Mexican labor laws.

The position starts on-site for 8–9 months and then moves to a hybrid model: 3 days on-site and 2 days remote. Fluency in English and strong HRIS/Office skills are required.

Qualifications

• Bachelor's degree in HR, Business Administration, Psychology, Law, or related fields.
• 1–3 years of experience as HR Generalist, HR Advisor, or Employee Support Specialist in multinationals.
• Advanced English proficiency for international communication with global teams.
• Experience with Office/Excel analytics and HRIS platforms (Workday or similar).

Responsibilities

• Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
• Partner with Payroll to resolve employee compensation and payroll inquiries efficiently.
• Manage multi-channel communications, including phone calls, ticketing systems, Teams, and face-to-face interactions.
• Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
• Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery and ensure data privacy.

Skills

Collaborates

Customer focus

Conflict management

Emotional intelligence

Process optimization

Data privacy

Education

Bachelor's degree in HR / related field

Tools

Workday

Excel

Ticketing systems

Job description

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented HR PEOPLE SUPPORT ADVISOR to join our Human resources team at our global company, located in CIENEGA DE FLORES, NUEVO LEON.

• Location: Blvd. Nexxus 2505, Cienega de Flores, N.L., Mexico, C.P. 65550
• Work Modality: On-site (100% on-site for the first 8-9 months; transitioning to a hybrid model of 3 days on-site / 2 days home office thereafter)

In this role, you will make an impact in the following ways:

• Serve as the primary HR point of contact for employees, handling inquiries, grievances, and requests end-to-end.
• Partner with the Payroll team to resolve employee compensation and payroll inquiries efficiently.
• Manage multi-channel communications, including phone calls, ticketing systems, Microsoft Teams, and face-to-face interactions.
• Support core HR processes including Labor Relations, Union Relations, Employee Benefits, Payroll coordination, and Mexican Labor Law compliance.
• Leverage HRIS systems, analytics tools, and AI tools to optimize HR service delivery.
• Ensure strict adherence to corporate policies, internal procedures, and data privacy guidelines.

To be successful in this role, you will need the following:

Skills:

• Collaborates
• Customer Focus & Service Excellence
• Conflict Management & Resilience
• High Emotional Intelligence
• Optimizes Work Processes & Fast Learning
• Data Privacy & Policy Adherence

Education, Licenses, And Certifications:

• Bachelor's degree in Human Resources, Business Administration, Psychology, Law, or related fields.

Experience:

• 1 to 3 years of experience as an HR Generalist, HR Advisor, or Employee Support Specialist in multinational or companies.
• Advanced English proficiency (spoken and written) is required for international communication with global teams (US, India, Brazil).
• Strong technical background in Office/Excel (analytics) and HRIS platforms (Workday or similar ticketing/HR systems).
• Estamos buscando un(a) talentoso(a) Buscamos a un HR PEOPLE SUPPORT ADVISOR para unirse a nuestro equipo en nuestra compañía con presencia global ubicada en CIÉNEGA DE FLORES, NUEVO LEÓN.
• Ubicación: Blvd. Nexxus 2505, Ciénega de Flores, N.L., México, C.P. 65550
• Modalidad de trabajo: Presencial (100% presencial durante los primeros 8-9 meses; posteriormente esquema híbrido de 3 días en oficina / 2 días en home office).
• En este rol, tendrás un impacto de las siguientes formas:
• Ser el punto de contacto primario de Recursos Humanos para la fuerza laboral, gestionando dudas, solicitudes e incidencias de principio a fin.
• Coordinar y dar seguimiento a quejas e inquietudes de nómina directamente con el equipo de Payroll .
• Atender requerimientos a través de múltiples canales de atención: llamadas telefónicas, sistema de tickets , Microsoft Teams y atención presencial cara a cara.
• Administrar y dar soporte en procesos de relaciones laborales, manejo sindical, beneficios, nómina y cumplimiento de la Ley Federal del Trabajo en México.
• Utilizar herramientas y plataformas de RR. HH. (experiencia en sistemas HRIS / Workday, herramientas de Office/Excel analítico e Inteligencia Artificial).
• Garantizar el cumplimiento estricto de las políticas internas, procedimientos corporativos y normativas de privacidad de datos.

Qualifications And Competencies

• Employee relations and labor relations.
• Compensation and benefits administration.
• HR process execution.
• HR consulting.
• Information and data management and analysis.
• Effective communication with different audiences.
• Customer and service orientation.
• Ability to manage complex situations and solve problems.
• Effective conflict management.
• Timely decision-making.
• Process optimization and continuous improvement.
• Ability to work effectively in ambiguous and multicultural environments.
• Recognition and appreciation of different perspectives and cultures.
• Self-awareness and openness to feedback.
• Ability to build collaborative relationships with employees, managers, Operations, and other stakeholders.
• English: proficiency in English.
• Para tener éxito en este puesto, necesitarás lo siguiente:
• Escolaridad: Licenciatura/Título Profesional concluido en Recursos Humanos, Administración, Psicología, Leyes o áreas afines.
• Idiomas:Inglés Avanzado obligatorio (fluidez conversacional y escrita para interacción constante con equipos globales en EE. UU., India y Brasil).
• Experiencia: De 1 a 3 años de experiencia como Generalista de RR. HH., HR Business Partner o posiciones de atención/soporte al personal, preferentemente en la industria automotriz, metalmecánica o empresas multinacionales.
• Conocimientos técnicos:
• Dominio de paquetería Office (Excel intermedio/avanzado, manejo de datos y analítica).
• Experiencia práctica en plataformas HRIS (Workday u otros ATS/sistemas de tickets de RR. HH.).
• Conocimiento generalista de la Ley Federal del Trabajo, relaciones laborales, nómina y prestaciones.
• Habilidades blandas ( Soft Skills ):
• Perfil extrovertido con alta inteligencia emocional, empatía, carisma y resiliencia para el trato directo con clientes internos.
• Capacidad de aprendizaje acelerado para adoptar nuevos modelos, sistemas y políticas corporativas.
• Estricto apego a procesos y confidencialidad en el manejo de información sensible.

Experience

• 2 to 5 years of experience in Human Resources processes, including employee relations, labor relations, compensation, benefits, and HR administrative processes.
• Experience in manufacturing environments.
• Experience working with employees, managers, and stakeholders across different functions.
• Experience in the execution and follow-up of Human Resources processes and handling inquiries related to the employee lifecycle.
• Education
• Bachelor’s degree or university degree, or equivalent, preferably in Human Resources, Business Administration, or a related field.

Job

Human Resources

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Exempt - Entry Level

ReqID

2439256

Relocation Package

Yes

100% On-Site

No