HR Operations & Onboarding Specialist

Caterpillar Inc.; Nuevo Laredo; On-site; MXN 240,000 - 360,000; Full time

Job summary

Caterpillar Inc. is seeking an HR Service Delivery Coordinator to execute day-to-day HR operations and support employees across the lifecycle. The role focuses on accurate HR transactions, records maintenance, onboarding, and compliance with established procedures.

You will be a key operational resource, delivering efficient HR services while ensuring data accuracy and a positive employee experience across multiple departments and systems.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• English Proficiency: Intermediate level.
• Proficiency in Workday, SAP, Power BI, Microsoft Office.

Responsibilities

• Support employee lifecycle processes, including onboarding, employee changes, and offboarding.
• Support employees with benefit-related inquiries, including health plans, meal vouchers, savings programs, insurance plans, and other company-sponsored benefits.
• Maintain and audit employee data within HR systems to ensure accuracy and compliance.
• Provide first-level support to employees regarding HR policies, benefits, and programs.
• Manage HR service requests and ensure timely resolution in accordance with service level expectations.
• Coordinate benefits administration activities, including enrollments, changes, and employee inquiries.
• Partner with Talent Acquisition, Payroll, HR Business Partners, and other stakeholders to support HR operations.
• Create and maintain HR documentation, knowledge articles, and standard operating procedures.
• Support continuous improvement initiatives by identifying operational inefficiencies and recommending process enhancements.

Skills

Onboarding

Employee lifecycle

HR data management

HR policies

Customer service

Education

Bachelor's degree in HR / Business Admin

Tools

Workday

SAP

Power BI

Microsoft Office

Job description

Caterpillar Inc. is seeking an HR Service Delivery Coordinator to execute day-to-day HR operations and support employees across the lifecycle. The role focuses on accurate HR transactions, records maintenance, onboarding, and compliance with established procedures.

You will be a key operational resource, delivering efficient HR services while ensuring data accuracy and a positive employee experience across multiple departments and systems.