Bilingual HR Service Coordinator – Mexico

Zmex Zillow Mexico, S. De R.L. De C.V.; Xico; Hybrid; MXN 335,000 - 502,000; Full time

Benefits offered by this job

Equity awards

Job summary

Zillow is seeking a collaborative HR Operations professional based in Mexico City to support employee inquiries, administer Mexico-specific programs, and improve processes across HR, payroll, benefits, and compliance.

You’ll work in a teleworker-friendly role that requires monthly office presence in CDMX, with equity awards and competitive compensation. You’ll collaborate with global teams to deliver best-in-class employee experiences for Zillow Group’s Mexico employees.

Qualifications

• Proven experience in human resources or a related field.
• Strong organizational and time-management skills.
• Excellent written and verbal communication in English and Spanish.
• Outstanding problem-solving and customer service orientation.
• Attention to detail with a focus on accuracy and quality.
• Ability to improve processes and drive efficiencies.
• Comfortable collaborating in a fast-paced, team-oriented environment.

Responsibilities

• Serve as first point of contact for employee inquiries in ServiceNow, resolving cases within SLA across onboarding, benefits, time off, payroll and policies.
• Collaborate with Payroll, Benefits, Compensation, Talent Success, IT, Legal and other teams to answer questions using a shared services model.
• Administer Mexico-specific employee programs, including meal vouchers and savings fund, and handle related inquiries.
• Maintain physical on-site employee records and ensure access to contracts and onboarding documents.
• Coordinate monthly retrieval of company hardware from third-party counsel after involuntary separations.
• Act as local escalation point for COE groups, providing Spanish-language support when needed.
• Support Payroll, Travel & Expense, and People Legal to improve processes for Mexico employees; assist with audits and vendor interactions.
• Provide ad-hoc support for Mexico office events (HackWeek, housewarmings), including logistics and communications.

Skills

HR experience

Spanish & English

Organizational skills

Communication skills

Problem solving

Process improvement

Team collaboration

Attention to detail

Job description

Zillow is seeking a collaborative HR Operations professional based in Mexico City to support employee inquiries, administer Mexico-specific programs, and improve processes across HR, payroll, benefits, and compliance.

You’ll work in a teleworker-friendly role that requires monthly office presence in CDMX, with equity awards and competitive compensation. You’ll collaborate with global teams to deliver best-in-class employee experiences for Zillow Group’s Mexico employees.