HR Service Center Associate - Customer Support & English

KONE Corporation; Ciudad de México; Sur place; MXN 240 000 - 300 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible work schedule

Learning and growth opportunities

Comprehensive health and wellness plan

More benefits than required by law

Résumé du poste

KONE Corporation in Mexico City seeks an HR Service Center Representative to guide employees through HR transactions, answer questions, and ensure process compliance. You will resolve inquiries via phone or tickets and collaborate with HR teams to obtain needed information.

The role requires a customer service mindset and advanced English (C1) to support US employees and managers. We offer a competitive salary, flexible schedule, growth opportunities, and comprehensive health plans for the

Qualifications

• Bachelor's degree in Psychology, Business Administration or other relevant field.
• 2 years of experience in HR activities or In Customer Service.
• Advanced English skills (C1) are mandatory (they support U.S employees and managers)

Responsabilités

• Processes HR transactions via phone or tickets and provides user support for HR tools.
• Routes requests to other HR teams and follows up on completion to continue the process.
• Validates documentation before asking for clarification from the requester.
• Identifies the right HR contacts for additional help, review or approval steps.
• Communicates required process steps to HR teams and stakeholders.
• Maintains excellent customer service while educating users on self-service tools.
• Ensures every request is logged in the case management system to track volumes and SLAs.
• Keeps the knowledge base updated as requested by Process Specialist and HE Team.
• Adheres to guidelines to meet SLAs and quality targets.
• Supports process improvements and harmonization activities.

Connaissances

Customer service mindset

Advanced English (C1)

Formation

Bachelor's degree in Psychology, Business Administration or other relevant field

2 years of experience in HR activities or In Customer Service

Description du poste

KONE Corporation in Mexico City seeks an HR Service Center Representative to guide employees through HR transactions, answer questions, and ensure process compliance. You will resolve inquiries via phone or tickets and collaborate with HR teams to obtain needed information.

The role requires a customer service mindset and advanced English (C1) to support US employees and managers. We offer a competitive salary, flexible schedule, growth opportunities, and comprehensive health plans for the