HR Operations Intern — Elevate Employee Experience

Schneider Electric; Monterrey; On-site; MXN 167,000 - 234,000; Part time

Job summary

Schneider Electric’s PeopleLink HR Intern role in Monterrey (Mty HUB, Punto Valle) offers hands-on exposure to HR Operations, employee support, and service delivery. You will work mornings, handling inquiries, data validation, and case management alongside HR, Payroll, Benefits, and Talent Acquisition teams.

You will collaborate with global teams, learn HR concepts, and participate in audits and process improvements to enhance the employee experience within a worldwide organization.

Qualifications

• Currently pursuing a Bachelor's degree in Human Resources, Business Administration, Psychology, Communication, Industrial Relations, or related field. (Grad date: December 2027 or later - MUST)
• English proficiency (reading and writing) is required.
• Strong interest in Human Resources, Employee Services, or HR Operations.
• Basic knowledge of HR concepts and employee-related processes is preferred.
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Teams.
• Ability to work with confidential information in a professional manner.
• Strong organizational skills and attention to detail.
• Curiosity, eagerness to learn, and a proactive approach to problem-solving.
• Strong teamwork attitude and willingness to collaborate with multiple stakeholders.

Responsibilities

• Support the management of HR inquiries received through ticketing systems and email channels.
• Assist with review, processing, and resolution of employee and manager requests related to HR policies, benefits, employment records, and HR programs.
• Help maintain accurate employee data by validating documentation and supporting system updates when required.
• Support case tracking, documentation management, and follow-up activities to ensure timely resolution of inquiries.
• Collaborate with HR, Payroll, Benefits, Talent Acquisition, and other cross-functional teams to deliver a seamless employee experience.
• Assist with audits, compliance reviews, and data validation activities to ensure accuracy and adherence to company policies.
• Identify opportunities to improve HR processes, knowledge articles, and operational efficiency.
• Contribute to maintaining service level agreements (SLAs) and delivering a positive customer experience.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Analytical thinking

MS Office

Collaboration

Education

Pursuing Bachelor's degree in HR/BA/PSY/Comm

Tools

Ticketing systems

HR software

Job description

Schneider Electric’s PeopleLink HR Intern role in Monterrey (Mty HUB, Punto Valle) offers hands-on exposure to HR Operations, employee support, and service delivery. You will work mornings, handling inquiries, data validation, and case management alongside HR, Payroll, Benefits, and Talent Acquisition teams.

You will collaborate with global teams, learn HR concepts, and participate in audits and process improvements to enhance the employee experience within a worldwide organization.