Employee Experience Intern (Mty, N.L.)

Schneider Electric; Monterrey; On-site; MXN 167,000 - 234,000; Part time

Job summary

Schneider Electric’s PeopleLink HR Intern role in Monterrey (Mty HUB, Punto Valle) offers hands-on exposure to HR Operations, employee support, and service delivery. You will work mornings, handling inquiries, data validation, and case management alongside HR, Payroll, Benefits, and Talent Acquisition teams.

You will collaborate with global teams, learn HR concepts, and participate in audits and process improvements to enhance the employee experience within a worldwide organization.

Qualifications

• Currently pursuing a Bachelor's degree in Human Resources, Business Administration, Psychology, Communication, Industrial Relations, or related field. (Grad date: December 2027 or later - MUST)
• English proficiency (reading and writing) is required.
• Strong interest in Human Resources, Employee Services, or HR Operations.
• Basic knowledge of HR concepts and employee-related processes is preferred.
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Teams.
• Ability to work with confidential information in a professional manner.
• Strong organizational skills and attention to detail.
• Curiosity, eagerness to learn, and a proactive approach to problem-solving.
• Strong teamwork attitude and willingness to collaborate with multiple stakeholders.

Responsibilities

• Support the management of HR inquiries received through ticketing systems and email channels.
• Assist with review, processing, and resolution of employee and manager requests related to HR policies, benefits, employment records, and HR programs.
• Help maintain accurate employee data by validating documentation and supporting system updates when required.
• Support case tracking, documentation management, and follow-up activities to ensure timely resolution of inquiries.
• Collaborate with HR, Payroll, Benefits, Talent Acquisition, and other cross-functional teams to deliver a seamless employee experience.
• Assist with audits, compliance reviews, and data validation activities to ensure accuracy and adherence to company policies.
• Identify opportunities to improve HR processes, knowledge articles, and operational efficiency.
• Contribute to maintaining service level agreements (SLAs) and delivering a positive customer experience.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Analytical thinking

MS Office

Collaboration

Education

Pursuing Bachelor's degree in HR/BA/PSY/Comm

Tools

Ticketing systems

HR software

Job description

What will you do?

As a PeopleLink HR Intern, you'll be an important part of our HR Operations team, supporting employees, managers, and HR partners through efficient case management and HR process administration.

Your day-to-day work will give you hands-on experience in Human Resources operations, employee support, and service delivery excellence. You will:

• Support the management of HR inquiries received through ticketing systems and email channels.
• Assist with the review, processing, and resolution of employee and manager requests related to HR policies, benefits, employment records, and HR programs.
• Help maintain accurate employee data by validating documentation and supporting system updates when required.
• Support case tracking, documentation management, and follow-up activities to ensure timely resolution of inquiries.
• Collaborate with HR, Payroll, Benefits, Talent Acquisition, and other cross-functional teams to deliver a seamless employee experience.
• Assist with audits, compliance reviews, and data validation activities to ensure accuracy and adherence to company policies.
• Identify opportunities to improve HR processes, knowledge articles, and operational efficiency.
• Contribute to maintaining service level agreements (SLAs) and delivering a positive customer experience.

*Location: Mty HUB (Punto Valle)

*Mornings availability.

What skills and capabilities will make you successful?

• Strong customer service mindset with a passion for helping others.
• Excellent attention to detail and ability to handle sensitive and confidential information.
• Strong communication skills, both written and verbal.
• Ability to manage multiple priorities in a fast-paced environment.
• Good analytical and problem-solving skills.
• Comfort working with digital tools, case management systems, and Microsoft Office applications.
• Ability to collaborate effectively with global and cross-functional teams.

What's in it for you?

• Real, hands-on experience in Human Resources Operations within a global organization.
• Exposure to employee lifecycle processes, HR policies, and service delivery models.
• Daily collaboration with HR professionals, managers, and employees across multiple locations.
• Development of skills in case management, customer service, process improvement, and HR administration.
• Experience working with HR systems, ticketing platforms, and business applications.
• Direct mentorship from PeopleLink leaders and HR Operations professionals.
• Opportunity to build a strong foundation for future careers in Human Resources, HR Operations, Employee Services, or Shared Services organizations.

Who will you report to?

• You will report directly to a PeopleLink Team Leader or Supervisor and partner closely with HR teams, Centers of Excellence, Payroll, and other business functions. You will be part of a collaborative and supportive environment where continuous learning and development are encouraged every day.

What qualifications will make you successful for this role?

• Currently pursuing a Bachelor's degree in Human Resources, Business Administration, Psychology, Communication, Industrial Relations, or a related field. (Grad date: December 2027 or later - MUST)
• English proficiency (reading and writing) is required.
• Strong interest in Human Resources, Employee Services, or HR Operations.
• Basic knowledge of HR concepts and employee-related processes is preferred.
• Intermediate Microsoft Office skills, particularly Excel, Outlook, and Teams.
• Ability to work with confidential information in a professional manner.
• Strong organizational skills and attention to detail.
• Curiosity, eagerness to learn, and a proactive approach to problem-solving.
• Strong teamwork attitude and willingness to collaborate with multiple stakeholders.

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.