HR Digital Support Coordinator

Essity; Ciudad de México; Remote; MXN 240,000 - 360,000; Full time

Job summary

Essity's HR Digital Support Coordinator role is based in Santa Fe and collaborates with teams in Mexico and Europe to deliver first-line HRIS support and ensure timely ticket resolution.

The role emphasizes analyzing processes, automating tasks, sharing knowledge, and enhancing digital HR services while partnering with HR staff, managers, and other units across the organization.

Qualifications

• Studies in Human Resources Management or Business Administration.
• Experience with ticketing systems and HR administration or service-oriented roles.
• Familiarity with Workday or similar HRIS platforms.
• Strong interpersonal and problem-solving abilities with a willingness to learn.
• Intermediate English for email, chat, and calls.

Responsibilities

• Resolve HR system queries and manage tickets promptly and accurately.
• Analyze and improve HR processes with a focus on automation.
• Collect, share, and transfer knowledge to strengthen internal expertise.
• Maintain effective stakeholder communication across employees, managers and HR teams.
• Collaborate with different organizational units to ensure service quality.
• Contribute to the development and improvement of HR digital services.
• Drive continuous improvement to enhance efficiency and user experience.

Skills

Ticketing systems

HR administration

Interpersonal skills

English communication

Problem solving

Education

Studies in Human Resources Management or Business Administration

Tools

Workday

Job description

Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and improving processes? Ready to make an impact in a global organization? **About the Role** As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR staff. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based in our Santa Fe office, you will collaborate closely with colleagues in Mexico and Europe, supporting our global HR community. **What You Will Do** * Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.* Analyze and Improve Processes: Perform root cause analysis and identify opportunities for automation and service enhancements.* Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.* Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.* Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.* Support Service Development: Contribute to the creation and improvement of HR digital services and processes.* Drive Continuous Improvement: Turn insights into actions that enhance efficiency and user experience. **Who You Are** * Studies in Human Resources Management, Business Administration, or equivalent.* Experience in ticketing systems and HR administration or service sector roles.* Familiarity with Workday or similar HRIS platforms.* Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.* Intermediate level of English, you must be able to communicate within email, chat, calls, etc. **What We Can Offer You** Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. **Innovate for Good | Excel Together | Be You with Us**