HR Benefits & Operations Specialist – Mexico

Confidential; México; Hybrid; MXN 480,000 - 600,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Confidential is seeking a Benefits II professional in Mexico City to administer employee benefits, lifecycle activities, and compliance programs. The role focuses on NOM-035 compliance, wellness initiatives, and vendor coordination, with 2-3 days in the office.

You will partner with HR and cross-functional teams to deliver compliant programs, maintain records, and support audits and renewals across Mexico.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 3+ years of experience in Benefits, HR Operations, Employee Services, or related HR functions.
• Experience supporting employee benefits administration and enrollment processes.
• Knowledge or experience supporting Mexico HR compliance and employee wellness programs preferred.
• Strong organizational, communication, analytical, and problem-solving capabilities.
• Experience coordinating with employees, vendors, and cross-functional stakeholders.
• Experience working with HR systems, preferably Workday.

Responsibilities

• Coordinates the administration of Mexico employee benefits programs, including renewals and changes.
• Serves as liaison between employees, HR, and benefits vendors to support inquiries and issue resolution.
• Coordinating NOM-035 compliance activities, documentation, and follow-up actions.
• Partners with HR teams and external vendors to support program development and compliance.
• Supports employee wellness initiatives, including programs and vendor services.
• Supports lifecycle activities, including onboarding and leaves of absence.
• Maintains benefits records, reporting, and documentation for audits.

Skills

Organizational skills

Communication

Analytical thinking

Problem solving

Cross-functional collaboration

Project coordination

Education

Bachelor's degree in HR or related field

Tools

Workday

Job description

The Benefits II role is responsible for the administration and delivery of employee benefits, employee lifecycle activities, including leave administration, and HR compliance programs, primarily for Mexico. This role supports annual benefits renewals, wellness initiatives, vendor implementations, and benefits-related projects through coordination, documentation, customer service, operational support, and employee issue resolution. The role also serves as the primary coordinator for NOM-035 compliance activities, including assessments, documentation, and follow-up actions. The position partners closely with HR Management and cross-functional stakeholders to support effective program delivery, compliance, and employee experience.

Hybrid work model: 2-3 days a week in the office.

Duties and Responsibilities

• Coordinates the administration of Mexico employee benefits programs, including benefit renewals, changes, terminations, and ongoing employee support.
• Serves as a key liaison between employees, HR, and benefits vendors to support program administration, inquiries, cases, and issue resolution.
• Serves as the primary coordinator for NOM-035 compliance activities, assessments, documentation, and follow-up actions
• Partners with HR Business Partners, HR Operations, Engagement & Communications, and external vendors to support NOM-035 program development, employee initiatives, and ongoing compliance.
• Coordinates and supports employee wellness and wellbeing initiatives, including related programs, resources, vendor services, and employee support.
• Supports employee lifecycle activities, including onboarding, leaves of absence, return-to-work processes, and related HR transactions.
• Maintains benefits and compliance records, reporting, metrics, and documentation to support operational and audit requirements.
• Supports vendor administration, including service coordination, case management, and benefits-related payment processes.
• Partners with HR Management and other stakeholders on continuous improvement, annual programs, audits, and other HR initiatives.
• Performs other duties and projects as assigned.

Required Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience.
• 3+ years of experience in Benefits, HR Operations, Employee Services, or related HR functions.
• Experience supporting employee benefits administration and enrollment processes.
• Knowledge or experience supporting Mexico HR compliance and employee wellness programs preferred.
• Strong organizational, communication, analytical, and problem-solving capabilities.
• Experience coordinating with employees, vendors, and cross-functional stakeholders.
• Experience working with HR systems, preferably Workday.