Anfitrión de Piso Ejecutivo

Hilton; Región Centro; Presencial; MXN 240.000 - 320.000; Jornada completa

Descripción de la vacante

Hilton is seeking a Lobby Representative to greet guests, provide exceptional service, and maintain an inviting lobby environment at our property in Mexico. You will offer local recommendations, assist with guest requests, and ensure a seamless arrival experience for all guests.

The role emphasizes hospitality, integrity, teamwork, and ownership, with a focus on delivering memorable stays and a welcoming atmosphere for every guest. Join us to be part of an award-winning hospitality culture.

Formación

• A passion for hospitality and guest well-being.
• Demonstrates integrity and a proactive service mindset.
• Leads by example with teamwork and ownership.
• Excellent communication and guest-facing skills.

Responsabilidades

• Deliver a warm welcome by greeting guests and offering directions and local information.
• Provide friendly, efficient service and resolve inquiries promptly.
• Stay informed about hotel services, hours, attractions, and events.
• Assist guests with errands like packages, laundry, and tickets as requested.
• Maintain a clean, inviting lobby environment.

Conocimientos

Guest service

Communication

Bilingual (Spanish/English)

Teamwork

Descripción del empleo

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Lobby Representative, you’re not just ensuring a positive first impression and seamless lobby experience – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and offer directions, local recommendations, and general information as needed to enhance the guest experience
• Provide exceptional service: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Maintain relevant knowledge: Stay up to date on hotel services, outlet hours, local attractions, transportation options, and event details
• Assist with guest errands: Retrieve and deliver packages, laundry, event tickets, and other items as requested
• Maintain an inviting space: Keep the lobby clean, organized, and welcoming

Qualifications

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

What It Takes to Make the Stay

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.