Healthcare SaaS: Digital CX Specialist

TigerConnect; Ciudad de México; Hybrid; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Private medical insurance

Dental and vision coverage

Wellness reimbursement

Monthly teleworking allowance

Grocery vouchers

Travel insurance

Flexible Time Off

Job summary

TigerConnect seeks a Customer Experience Specialist to support customers post-implementation within a digitally managed Customer Success portfolio. You will focus on maximizing value and guiding customers toward successful outcomes using data-driven insights.

Ideal candidates will manage multiple priorities, own customer needs, and collaborate with cross-functional teams to ensure adoption and retention through scalable digital engagement.

Qualifications

• Bachelor’s degree in Business, Communications, or related field.
• 2+ years in customer success, SaaS, or healthcare tech.
• Proven written communication for multiple management levels.

Responsibilities

• Nurture relationships with customers through proactive communication and ownership of needs.
• Personalize customer experience with tailored support and guidance.
• Drive customer health by monitoring adoption, engagement, and renewal context.
• Manage digital campaigns: email sequences, surveys, webinars, in-app messaging.
• Reinforce onboarding success via digital channels and self-serve content.

Skills

Clear communication

Relationship building

Analytical thinking

English proficiency

Education

Bachelor’s degree in Business, Communications, or related field

Tools

Salesforce CRM

Email campaign tools

Job description

TigerConnect seeks a Customer Experience Specialist to support customers post-implementation within a digitally managed Customer Success portfolio. You will focus on maximizing value and guiding customers toward successful outcomes using data-driven insights.

Ideal candidates will manage multiple priorities, own customer needs, and collaborate with cross-functional teams to ensure adoption and retention through scalable digital engagement.