Healthcare Customer Service Representative

Intugo Mexico; Región Centro; Presencial; MXN 198.000 - 237.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Law benefits

Christmas bonus

Food vouchers

Private medical insurance

Descripción de la vacante

Intugo Mexico is seeking a Contact Center Specialist to support patients, providers, and healthcare consumers. This on-site role handles high-volume inbound calls, scheduling, registration, and information requests while upholding privacy and service standards.

A completed degree and strong communication skills are required. You will verify demographics and insurance, document interactions in EHR systems, and collaborate with clinics to resolve issues.

Formación

• Completed degree required.
• Strong verbal and written communication skills.
• Ability to manage high-volume customer interactions professionally.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Strong problem-solving skills and a customer-focused mindset.

Responsabilidades

• Answer high-volume inbound calls from patients, providers, and healthcare consumers.
• Schedule, reschedule, and cancel patient appointments across facilities and clinics.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
• Accurately document interactions in EHR and CS systems.
• Collaborate with clinics, providers, and support departments to address patient needs and service issues.
• Follow established contact center procedures, workflows, and service standards.

Conocimientos

Verbal communication

Written communication

Multitasking

Customer service

Educación

Bachelor's degree

Herramientas

EHR systems

Epic

Descripción del empleo

Location: On-site

Schedule: Monday–Friday, 7:00 AM–4:00 PM (Saturday availability may be required; to be confirmed)

Monthly Gross Salary: $19,500 MXN

Benefits: Law benefits + 30 days of Christmas bonus + $1,000 MXN food vouchers + private medical insurance

About The Opportunity

Intugo, in partnership with a foreign company specializing in healthcare revenue cycle management and technology-enabled healthcare services, is looking for a Contact Center Specialist to support patients, providers, and healthcare consumers.

This position serves as a first point of contact, providing professional customer service through high-volume inbound calls. The role supports patient scheduling, registration, appointment management, information requests, and issue resolution while maintaining a positive patient experience and complying with healthcare privacy and service standards.

Key Responsibilities

• Answer high-volume inbound calls from patients, providers, and healthcare consumers in a professional and courteous manner.
• Schedule, reschedule, and cancel patient appointments across healthcare facilities and clinics.
• Provide accurate information regarding healthcare services, providers, locations, and procedures.
• Verify patient demographics, insurance information, and registration details.
• Resolve customer concerns and inquiries while maintaining a high level of patient satisfaction.
• Accurately document interactions in electronic health record (EHR) and customer service systems.
• Collaborate with clinics, providers, and support departments to address patient needs and service issues.
• Follow established contact center procedures, workflows, and service standards.
• Maintain confidentiality of patient information and comply with HIPAA and privacy regulations.
• Meet performance expectations related to quality, productivity, attendance, and service levels.

Requirements

• Completed degree / graduation required.
• Strong verbal and written communication skills.
• Ability to manage high-volume customer interactions professionally.
• Ability to multitask and navigate multiple computer applications simultaneously.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work on-site.
• Availability for the established 7:00 AM–4:00 PM schedule, Monday through Friday, with potential Saturday requirements.

Preferred Qualifications

• Previous experience in customer service, contact centers, healthcare, or patient access.
• Experience working with healthcare systems or Electronic Health Records (EHR).
• Experience with Epic is an advantage.
• Familiarity with patient scheduling, registration, insurance verification, or healthcare-related customer service is preferred.

Compensation & Benefits

• Gross monthly salary: $19,500 MXN
• Law benefits
• 30 days of Christmas bonus
• $1,000 MXN in food vouchers
• Private medical insurance

Join Intugo and become part of a team supporting patients and healthcare providers while delivering a professional and positive service experience.