Customer Service Representative

GraceMark Solutions; Región Centro; Presencial; MXN 185.000 - 250.000; Jornada completa

Descripción de la vacante

GraceMark Solutions is seeking a Contact Center Specialist to support patients and customers via inbound and outbound calls. You will handle calls, schedule or adjust appointments, verify insurance, and document interactions while upholding privacy and service standards.

The role requires a Bachelor’s degree and healthcare call center experience, with strong communication and multitasking abilities. Familiarity with Epic is a plus; position is full-time and on-site in Mexico.

Formación

• Bachelor's degree required.
• Healthcare call center experience preferred.
• Strong communication and customer service skills.
• Ability to multitask and work with multiple systems.
• Experience with healthcare systems such as Epic is a plus.

Responsabilidades

• Handle inbound and outbound patient/customer calls.
• Schedule, reschedule, and cancel appointments.
• Verify patient and insurance information.
• Resolve customer concerns and document interactions.
• Follow healthcare privacy and service standards.

Conocimientos

Communication skills

Customer service

Multitasking

Epic knowledge

Educación

Bachelor's degree

Herramientas

Epic

Descripción del empleo

Job Type: Full-Time

Salary: $19,500 MXN + benefits above law

We are looking for Contact Center Specialists to support patients and customers through inbound and outbound calls.

Responsibilities:

• Handle patient/customer calls and inquiries.
• Schedule, reschedule, and cancel appointments.
• Verify patient and insurance information.
• Resolve customer concerns and document interactions.
• Follow healthcare privacy and service standards.

Requirements:

• Bachelor's degree — mandatory.
• Healthcare, hospital, insurance, or patient call center experience.
• Strong communication and customer service skills.
• Ability to multitask and work with multiple systems.
• Experience with healthcare systems such as Epic is a plus.