Guest Service Representative

Hacienda Beach Club & Residences; Cabo San Lucas; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Hacienda Beach Club & Residences in Cabo San Lucas is seeking a Guest Service Representative to warmly welcome guests and owners, manage check-in/out, and respond to inquiries in person, by phone, or email. The role emphasizes luxury hospitality and seamless front-of-house service.

You will coordinate reservations, confirm details, liaise with housekeeping, maintenance, and concierge teams, and help resolve issues while processing payments and keeping accurate records in our property management

Formación

• Strong customer service and hospitality skills, with courteous, proactive guest support.
• Effective communication in English; bilingual Spanish-English preferred.
• Experience with reservation and property management systems, basic administrative tasks.
• Ability to manage multiple guest requests with attention to detail.
• On-site work in Cabo San Lucas with flexible evenings, weekends, holidays.
• Experience in hotels, resorts, or luxury residential hospitality is beneficial.
• High school diploma or equivalent; hospitality-related education is a plus.

Responsabilidades

• Welcome guests and owners and assist with check-in/check-out.
• Respond to inquiries in person, by phone, and via email.
• Coordinate reservations, confirmations, and special requests.
• Liaise with housekeeping, maintenance, and concierge teams to ensure seamless service.

Conocimientos

Customer service

Hospitality

English fluency

Bilingual Spanish-English

Reservation systems

Administrative skills

Organizational skills

On-site Cabo San Lucas

Flexible schedule

Luxury hospitality experience

Educación

High school diploma

Hospitality-related education

Herramientas

Property management systems

POS software

Office software

Descripción del empleo

Company Description

Hacienda Beach Club & Residences is a luxury beachfront property located on Medano Beach in the heart of Cabo San Lucas, adjacent to the marina and town. The resort offers upscale vacation rentals and whole-ownership residences, from one-bedroom resort residences to four-bedroom beachfront villas. Guests enjoy a private, tranquil atmosphere while being steps away from dining, shopping, and local attractions. The property focuses on high-end hospitality, personalized service, and memorable experiences for leisure travelers and owners.

Role Description

The Guest Service Representative is a full-time, on-site role based at Hacienda Beach Club & Residences in Cabo San Lucas, BCS. This position is responsible for welcoming guests and owners, managing check-in and check-out processes, and responding to inquiries in person, by phone, and via email. Day-to-day tasks include handling reservations and confirmations, coordinating special requests, and liaising with housekeeping, maintenance, and concierge teams to ensure seamless service. The Guest Service Representative supports problem resolution, processes payments, and maintains accurate records in property management systems. This role contributes to a warm, efficient, and professional front-of-house experience that reflects the resort’s luxury standards.

Qualifications

• Strong customer service and hospitality skills, with the ability to provide courteous, professional, and proactive guest support.
• Effective communication skills in English; bilingual Spanish-English fluency strongly preferred for guest and team interactions.
• Competence with reservation and property management systems, basic administrative skills, and comfort using standard office and POS software.
• Organizational and time-management skills, with attention to detail and the ability to handle multiple guest requests simultaneously.
• Ability to work on-site in Cabo San Lucas, BCS, with a flexible schedule including evenings, weekends, and holidays as needed.
• Previous experience in hotels, resorts, or luxury residential hospitality is beneficial.
• High school diploma or equivalent required; additional education in hospitality, tourism, or a related field is an advantage.