Reservations Coordinator

Alila Mayakoba; Solidaridad; Presencial; MXN 359.712 - 539.568; Jornada completa

Descripción de la vacante

A luxury hospitality establishment in Playa del Carmen is seeking a Reservations Coordinator. The role involves overseeing daily operations, managing guest room bookings, and ensuring exceptional customer service. Candidates should possess strong organizational skills and be fluent in both Spanish and English. Experience with luxury consortia is highly desirable. This full-time position is perfect for someone eager to work in a dynamic hospitality environment.

Formación

• Experience working in a luxury service environment.
• Strong communication skills in both Spanish and English.
• Ability to follow through on tasks effectively.

Responsabilidades

• Oversee daily operations of the Reservations department.
• Manage guest room bookings and coordinate group block reservations.
• Provide information to guests and travel agencies.

Conocimientos

Luxury service

Fluent in Spanish

Fluent in English

Organizational skills

Problem-solving

Proactive guest service

Descripción del empleo

The Reservations Coordinator oversees the daily operations of the department, ensuring exceptional customer service and the efficient handling of all reservation-related requests. Key responsibilities include managing guest room bookings, communicating with guests and travel agencies—especially luxury consortia—to provide information about the hotel and local area, processing payments, and coordinating group block reservations. The role ensures alignment with the hotel’s standards of luxury and hospitality.

Qualifications

• Professional, personalized and engaging luxury service required
• Fluent and confident communication skills in both Spanish and English.
• Proactive approach to guest service and problem-solving
• Organizational skills, with the ability to follow through on tasks.
• Experience working with luxury consortia is highly desirable.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality

Location: Playa del Carmen, Quintana Roo, Mexico