Guest Experience Specialist

Lululemon Athletica; Solidaridad; Hybrid; MXN 180,000 - 240,000; Full time

Job summary

Lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our store. You will share product education, engage with customers, and represent our community and culture with authenticity.

You will move on the floor to assist guests, support store operations, and collaborate with the team to ensure seamless omnichannel service, including buy online/pickup in store and ship from store options.

Qualifications

• Customer-facing experience in retail is preferred.
• Ability to learn product information and communicate benefits.
• Comfort with in-store technology and point-of-sale systems.

Responsibilities

• Interact with guests to ensure a great guest experience and respect guests’ time.
• Provide technical product education by articulating features and benefits.
• Support seamless omnichannel programs (buy online/pickup in store, ship from store).
• Move around the floor to engage guests and assist store needs.
• Receive guest feedback and partner with leadership to address issues and improve service.

Skills

Guest experience

Customer service

Product education

Team collaboration

Education

High school diploma or equivalent

Job description

Lululemon Athletica is seeking an Educator to deliver world-class guest experiences in our store. You will share product education, engage with customers, and represent our community and culture with authenticity.

You will move on the floor to assist guests, support store operations, and collaborate with the team to ensure seamless omnichannel service, including buy online/pickup in store and ship from store options.