Guest Experience Specialist

Lululemon Athletica; Metepec; On-site; MXN 201,000 - 268,000; Full time

Job summary

lululemon Athletica is seeking an Educator to deliver world-class guest service and expert product education in our retail store. You will engage guests authentically, share community culture, and support omnichannel programs to create a seamless shopping experience.

As part of the team, you will move on the floor to assist guests, restock, and maintain a luxury store environment while upholding safety and company policies. Strong communication and teamwork are essential.

Qualifications

• Must be legally authorized to work where store is located.
• Must be 18 years of age or older.
• Right to Work documentation may be required for local regulations (EMEA mention in context).
• Must be able to travel to assigned store with own transport.

Responsibilities

• Create world-class guest experience through engaging, knowledgeable service and authentic community connection.
• Provide technical product education by articulating product value and benefits.
• Support seamless omnichannel experiences (buy online/pickup in store, phone sales, ship from store).
• Move dynamically on the sales floor to assist guests and address store needs.
• Receive guest feedback and collaborate with leadership to resolve issues.

Skills

Inclusion & Diversity

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration & Teamwork

Enthusiasm

Education

High school diploma/GED

Job description

lululemon Athletica is seeking an Educator to deliver world-class guest service and expert product education in our retail store. You will engage guests authentically, share community culture, and support omnichannel programs to create a seamless shopping experience.

As part of the team, you will move on the floor to assist guests, restock, and maintain a luxury store environment while upholding safety and company policies. Strong communication and teamwork are essential.