Guest Experience Specialist

Lululemon Athletica; San Pedro Garza García; Remote; MXN 134,000 - 201,000; Full time

Job summary

Lululemon Athletica is hiring an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on product features, share community culture, and support seamless omnichannel programs while maintaining store standards.

On the floor you will engage with guests, assist with purchases, restock, and contribute to a collaborative team environment. A passion for guest service and strong communication are essential.

Qualifications

• Legally authorized to work in the country.
• Must be 18 years or older.
• Rights to work documentation per local laws.
• Ability to travel to assigned store.
• Flexible schedule including evenings, weekends and holidays.
• Willing to move through store and assist guests, lift up to 30 lbs.

Responsibilities

• Deliver world-class guest experience and engage with guests on the sales floor.
• Provide product education and articulate product value to guests.
• Support omnichannel programs (buy online pickup in store, ship from store).
• Process guest transactions accurately and efficiently.
• Move dynamically on the floor to assist guests and store needs.
• Collect guest feedback and partner with leadership to address issues.

Skills

Inclusion & Diversity

Integrity/Honesty

Guest Experience

Personal Responsibility

Self-Awareness

Collaboration and Teamwork

Enthusiasm

Education

High school diploma / GED

Job description

Lululemon Athletica is hiring an Educator to deliver world-class guest experiences in our retail stores. You will educate guests on product features, share community culture, and support seamless omnichannel programs while maintaining store standards.

On the floor you will engage with guests, assist with purchases, restock, and contribute to a collaborative team environment. A passion for guest service and strong communication are essential.