Head of Housekeeping & Guest Experience

Mama Shelter Group; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Mama Shelter Group in Mexico City is seeking a Head of Service to lead cleaning and maintenance across rooms and public areas, ensuring guest satisfaction and impeccable standards.

You will coordinate with subcontractors and internal teams, oversee laundry and non-consumables orders, and proactively address faults and guest feedback to keep the Mama experience flawless. This role offers a dynamic, collaborative environment.

Formación

• Strong communication and liaison skills.
• Ability to anticipate, organize and manage multiple tasks.
• Proven leadership and cost-control skills.
• Excellent relationships with suppliers and service providers.
• Discreet, diplomatic and team-oriented.
• Commitment to Mama's standards and guest experience.

Responsabilidades

• Oversee maintenance quality in rooms and public areas.
• Coordinate between Mama and subcontractors to ensure cleaning contracts are followed.
• Manage orders for laundry and non-consumables.
• Monitor malfunctions, guest feedback and resolve issues.
• Collaborate with other departments to deliver the Mama experience.

Conocimientos

Communication

Organization

Cost control

Team leadership

Diplomacy

Confidentiality

Vendor relations

Herramientas

Opera Cloud

Descripción del empleo

Mama Shelter Group in Mexico City is seeking a Head of Service to lead cleaning and maintenance across rooms and public areas, ensuring guest satisfaction and impeccable standards.

You will coordinate with subcontractors and internal teams, oversee laundry and non-consumables orders, and proactively address faults and guest feedback to keep the Mama experience flawless. This role offers a dynamic, collaborative environment.