Growth-Portfolio CSM: Value Realization & Renewals

Verato Inc.; Mérida; Presencial; MXN 420.000 - 660.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation bonus

Descripción de la vacante

Verato is seeking a Customer Success Manager, Growth Portfolio in Mérida, MX to drive measurable value for a portfolio of customers using Verato solutions. You will manage adoption, risk, retention, and renewals, and coordinate resources across teams to advance customer outcomes.

You will build strong relationships with stakeholders, lead routine check-ins, and proactively identify growth opportunities while ensuring renewals within guardrails.

Formación

• English professional proficiency in written and spoken.
• At least two years of Customer Success Manager experience in B2B SaaS.
• Experience across the post-sale lifecycle: engagement, adoption, value realization, risk management, retention and renewal preparation.
• Experience leading customer meetings and communicating clearly with stakeholders.
• Experience supporting straightforward subscription renewals and maintaining renewal forecasts.
• Ability to translate product capabilities into practical business recommendations.
• Strong problem-solving, organization, prioritization, and follow-through.
• Excellent written and verbal communication, empathy, and customer-obsessed mindset.
• Experience using Salesforce, Gainsight, or a comparable CRM platform.

Responsabilidades

• Own a named portfolio of accounts and maintain current situational awareness.
• Build trusted relationships with customer sponsors, administrators, users, and stakeholders.
• Lead regular customer check-ins to connect usage to outcomes, risks, and next steps.
• Create lightweight success objectives and practical actions for value realization.
• Identify health risks and coordinate internal owners to address issues early.
• Coordinate with Support, PS, Product, Sales, Finance, and other teams while maintaining customer communication.
• Build renewal readiness and understand stakeholder decision processes and timing.
• Own renewals within commercial guardrails and coordinate with commercial owners.
• Identify cross-sell and expansion opportunities based on customer needs.
• Connect customers to product education, office hours, events, and references.
• Maintain accurate CRM records for health, risk, renewal forecasts, and actions.
• Share portfolio feedback to improve customer experience and product.

Conocimientos

English proficiency

Customer success

B2B SaaS

Renewals

Cross-functional collaboration

Educación

Bachelor’s degree in business/IT or related field

Herramientas

Salesforce

Gainsight

Descripción del empleo

Verato is seeking a Customer Success Manager, Growth Portfolio in Mérida, MX to drive measurable value for a portfolio of customers using Verato solutions. You will manage adoption, risk, retention, and renewals, and coordinate resources across teams to advance customer outcomes.

You will build strong relationships with stakeholders, lead routine check-ins, and proactively identify growth opportunities while ensuring renewals within guardrails.