Remote CSM for SaaS Growth & Adoption

truora; Colima; Presencial; MXN 300.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Plan

Flexible Time

Language Classes

Flexible PTO

Gym and nutrition

Remote Work

Referral Bonus (300 USD)

Integration Activities

Descripción de la vacante

Truora seeks a proactive, empathetic Customer Success Manager to guide clients from onboarding to full adoption, ensuring maximum value from our identity verification and background-check solutions.

You will own the customer lifecycle, monitor health signals, demonstrate ROI through reports and QBRs, and partner with product and sales to drive retention and revenue across Latin America.

Formación

• 3+ years in a Customer Success, Account Management, or similar client-facing role, preferably within a B2B SaaS or technology company.
• English (B2 or higher).
• Experience with CRM and Customer Success platforms (HubSpot, Salesforce, ChurnZero, Gainsight).
• Business Intelligence Orientation: ability to analyze and interpret customer data to drive decisions and translate into actionable insights impacting retention and revenue.
• Revenue Orientation: understand how customer activity translates into revenue, identify expansion opportunities and manage portfolio with business impact in mind.
• Agency & Ownership: proactive problem solving and ownership of outcomes within accounts, driving improvements.
• Relationship Building: proven track record of long-term client relationships leading to satisfaction, retention, and growth.
• Problem-Solving Skills: strong analytical abilities to identify needs, root causes, and propose solutions.
• Technical Aptitude: ability to discuss APIs and integrations with varied audiences.

Responsabilidades

• Industry, Product, and Customer Expertise: stay up to date with industry trends and use knowledge to identify value opportunities and provide strategic recommendations.
• Customer Lifecycle Management: own the full lifecycle from onboarding to expansion with defined objectives at each step.
• Customer Health & Risk Management: monitor health metrics, identify risks early, and execute plans to prevent churn.
• Value Realization & ROI Demonstration: translate usage into business outcomes and communicate ROI through reports and QBRs.
• Revenue Growth & Expansion Readiness: identify upsell/cross-sell opportunities and prepare accounts for expansion.

Conocimientos

Customer Success

Account Management

CRM platforms

HubSpot

Salesforce

ChurnZero

Gainsight

Data Analysis

Revenue Growth

Relationship Building

Problem Solving

Technical Aptitude

APIs & Integrations

B2B SaaS

English Proficiency

Descripción del empleo

Truora seeks a proactive, empathetic Customer Success Manager to guide clients from onboarding to full adoption, ensuring maximum value from our identity verification and background-check solutions.

You will own the customer lifecycle, monitor health signals, demonstrate ROI through reports and QBRs, and partner with product and sales to drive retention and revenue across Latin America.