Growth-Focused SaaS Account Manager

Aircall.io, Inc.; México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Aircall is hiring a Confirmed Account Manager to own post-sale success and revenue growth across a portfolio. You will drive Net Revenue Retention by renewing, expanding, and strengthening customer relationships, while acting as the voice of both Aircall and the customer.

You will translate customer goals into solutions, unlocking adoption and expansion opportunities for long-term value. This strategic, quota-bearing role partners with Customer Engineering, Product, and Support to accelerate

Formación

• Experience in SaaS account management or renewal management with a track record of meeting revenue targets.
• Strong consultative selling, prospecting, and negotiation skills.
• Customer-obsessed approach with curiosity about different industries and use cases.
• Ability to develop and execute account expansion strategies, including stakeholder mapping and whitespace analysis.
• Comfort with competitive sales cycles and articulating differentiation.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Resilient, driven, and motivated by helping customers realize long-term value.

Responsabilidades

• Own NRR: manage post-sale lifecycle including renewals and expansions.
• Identify growth opportunities within your portfolio and drive add-ons.
• Target high-potential accounts for long-term growth plans.
• Conduct proactive outbound outreach to expand relationships.
• Develop stakeholder maps from users to senior decision-makers.
• Position Aircall’s value against competitors and address customer needs.
• Lead renewal and upsell negotiations to close revenue while maintaining success metrics.
• Maintain accurate pipeline and deliver data-driven NRR forecasting.
• Collaborate with Customer Engineering to drive adoption milestones.

Conocimientos

SaaS account management

Consultative sales

Prospecting & negotiation

Stakeholder mapping

Forecasting & analytics

Account expansion strategies

Relationship management

Resilience & motivation

Descripción del empleo

Aircall is hiring a Confirmed Account Manager to own post-sale success and revenue growth across a portfolio. You will drive Net Revenue Retention by renewing, expanding, and strengthening customer relationships, while acting as the voice of both Aircall and the customer.

You will translate customer goals into solutions, unlocking adoption and expansion opportunities for long-term value. This strategic, quota-bearing role partners with Customer Engineering, Product, and Support to accelerate