Google Contact Center AI Leader

Accenture PLC; Ciudad de México; Vor Ort; MXN 1.500.000 - 2.400.000; Vollzeit

Zusammenfassung

Accenture Strategy & Consulting - Global Network in LATAM seeks a senior leader to drive Google CCAI solutions across CX and contact center programs. You will design, lead and deliver transformation initiatives leveraging Dialogflow CX, Vertex AI and Gen AI capabilities for clients across industries.

You will partner with clients and Accenture teams to co-create operating models, lead design thinking workshops, support pre-sales, and manage stakeholders across geographic regions; travel may be

Qualifikationen

• Bachelor’s degree completed.
• MBA from a tier 1 institute is highly desirable.
• Availability to travel may be required.
• English proficiency.

Aufgaben

• Lead Google CCAI solution delivery and cross-functional collaboration.
• Co-Lead Google Contact Center Offering and attract talent.
• Lead design thinking workshops to shape Gen AI strategy.
• Assess CX capabilities and co-create client roadmaps.
• Define CX target operating model and components.
• Translate business requirements into CX design with stakeholders.
• Collaborate with cross-functional teams for CCaaS migration.
• Lead agile delivery and continuous improvement.
• Support pre-sales with RFPs and proofs of concept.

Kenntnisse

Google CCAI

Dialogflow CX

Vertex AI

Gen AI

CX strategy

Stakeholder management

Project management

Design thinking

Analytical skills

Communication skills

Ausbildung

Bachelor's degree

MBA (desirable)

Tools

Genesys

Amazon Connect

Jobbeschreibung

Accenture Strategy & Consulting - Global Network in LATAM seeks a senior leader to drive Google CCAI solutions across CX and contact center programs. You will design, lead and deliver transformation initiatives leveraging Dialogflow CX, Vertex AI and Gen AI capabilities for clients across industries.

You will partner with clients and Accenture teams to co-create operating models, lead design thinking workshops, support pre-sales, and manage stakeholders across geographic regions; travel may be